SugarChimp

Save Your Team Countless Hours. SugarChimp syncs your lists in both directions so you can work in your preferred app. Segment and group your Mailchimp subscribers based on Sugar data so you can market to the right people at the right time. Compatible with all versions and editions of Sugar and SuiteCRM. Created by Fanatical Labs, 2023 SugarCRM Partner Award Winner.

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#4251 - Even after uninstalled, fatal error in sugar log every minute

Closed Bug? created by evonne 4 years ago

Log file is full of FATAL error.

Wed Oct 9 16:12:04 2019 [13919][1][FATAL] SugarChimpOutfittersLicense::get_current_plan: no public key was provided in the last response. we still have invalid public key. Wed Oct 9 16:12:04 2019 [13919][1][FATAL] SugarChimpOutfittersLicense::get_current_plan: no public key was provided in the last response. trying to validate manually... Wed Oct 9 16:12:06 2019 [13919][1][FATAL] SugarOutfitters_API::call(): HTTP Request failed: Array ( [url] => https://www.sugaroutfitters.com/api/v2/key/validate [content_type] => application/json [http_code] => 400 [header_size] => 228 [request_size] => 212 [filetime] => -1 [ssl_verify_result] => 0 [redirect_count] => 0 [total_time] => 1.168037 [namelookup_time] => 2.4E-5 [connect_time] => 0.227998 [pretransfer_time] => 0.696283 [size_upload] => 1973 [size_download] => 97 [speed_download] => 83 [speed_upload] => 1689 [download_content_length] => 97 [upload_content_length] => 1973 [starttransfer_time] => 0.92471 [redirect_time] => 0 [certinfo] => Array ( )

[primary_ip] =&gt; ************
[primary_port] =&gt; ***
[local_ip] =&gt; ***********
[local_port] =&gt; ******
[redirect_url] =&gt;

)

Wed Oct 9 16:12:06 2019 [13919][1][FATAL] SugarChimpOutfittersLicense::doValidate() failed: Array ( [success] => [result] => Subscription was cancelled. Please purchase a new licence on SugarOutfitters to continue usage. )

Wed Oct 9 16:12:06 2019 [13919][1][FATAL] SugarChimpOutfittersLicense::get_current_plan: manual validation response: Array ( [success] => [result] => Subscription was cancelled. Please purchase a new licence on SugarOutfitters to continue usage. )

Wed Oct 9 16:12:06 2019 [13919][1][FATAL] SugarChimpOutfittersLicense::get_current_plan: last response: Array ( [last_ran] => 1570608726 [last_result] => Array ( [success] => [result] => Subscription was cancelled. Please purchase a new licence on SugarOutfitters to continue usage. )

Fanatical Labs Provider Affiliate
4 years ago

Happy to help. It looks like you no longer have a subscription to SugarChimp, which is why these errors are appearing. To confirm, are you wanting to remove the integration or are you wanting to restart your subscription?

Thanks, Heidi

reply
- evonne
  4 years ago
  
  As of now we are not using SugarChimp. That is why i tried to uninstalled. Thanks
  
  reply
Fanatical Labs Provider Affiliate
4 years ago

Thanks for this response. It sounds like the uninstallation may not have been successful. Can you try installing the latest version of SugarChimp and then running the uninstallation again to see if that enables you to successfully uninstall? I've sent an email with the link to the latest version.

Thanks, Heidi

reply
- evonne
  4 years ago
  
  Thanks for the help. Installing and uninstalling latest version resolved my issue. Thanks
  
  reply
Fanatical Labs Provider Affiliate
4 years ago

Wonderful! Let us know if you need anything further.

Best, Heidi

reply