by Fanatical Labs

Save Your Team Countless Hours. SugarChimp syncs your lists in both directions so that you can work in your preferred application. Segment and Group your MailChimp subscribers based on SugarCRM data so you can market to the right people at the right time. Fully compatible with all versions and editions of Sugar and SuiteCRM.

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#4240 - HTTP: 500 Internal Server Error

Closed Bug? created by danrtaylor a year ago

After two days of using the integration I'm now getting a HTTP: 500 Internal Server Error. Ran fine for two days now when I click on contacts I get this error. Health status appears fine and am running version 9.2.0b.

HTTP: 500 Internal Server Error
An exception occurred while executing 'SELECT sugarchimpactivity.name, sugarchimpactivity.activity, jt1_mailchimp_list_name.name mailchimp_list_name, jt1_mailchimp_list_name.created_by mailchimp_list_name_owner, sugarchimpactivity.timestamp, sugarchimpactivity.date_entered, sugarchimpactivity.date_modified, sugarchimpactivity.modified_user_id, sugarchimpactivity.assigned_user_id, sugarchimpactivity.created_by, sugarchimpactivity.description, sugarchimpactivity.url, sugarchimpactivity.ip, sugarchimpactivity.include_empty, sugarchimpactivity.sugarchimpmccampaign_id, sugarchimpactivity.sugarchimpmclist_id, sugarchimpactivity.id FROM sugarchimpactivity LEFT JOIN sugarchimp_mc_campaign jt0_mailchimp_campaign_name ON sugarchimpactivity.sugarchimpmccampaign_id = LEFT JOIN sugarchimp_mc_list jt1_mailchimp_list_name ON (sugarchimpactivity.sugarchimpmclist_id = jt1_mailchimp_list_name.id) AND (jt1_mailchimp_list_name.deleted = ?) WHERE (sugarchimpactivity.id IN (?,?,?,?,?,?)) AND (sugarchimpactivity.deleted = ?) ORDER BY sugarchimpactivity.date_modified DESC, sugarchimpactivity.id DESC' with params [0, "03dc6026-dc4a-11e9-800f-00163e7abda1", "03dbda2a-dc4a-11e9-97b7-00163e7abda1", "03d76b52-dc4a-11e9-a01a-00163e7abda1", "db3fc6cc-db80-11e9-95ce-00163e7abda1", "db3f417a-db80-11e9-aa18-00163e7abda1", "db3ea864-db80-11e9-8072-00163e7abda1", 0]: You have an error in your SQL syntax; check the manual that corresponds to your MySQL server version for the right syntax to use near 'JOIN sugarchimp_mc_list jt1_mailchimp_list_name ON (sugarchimpactivity.sugarchim' at line 1

  1. danrtaylor member avatar

    danrtaylor

    a year ago

    The error actually appears when I view Campaign Activity. It was erroring on the contacts list because I had the Mailchimp Activity Dashlet running. I've deleted it and the error has cleared. I still get this error however when I look at the activity.

  2. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    a year ago

    Happy to help. Can you try completing a Quick Repair & Rebuild and see if the issue continues for you? Steps for completing this can be found here: https://support.sugarcrm.com/Knowledge_Base/Troubleshooting/Performing_a_Quick_Repair_and_Rebuild/#Steps_to_Complete

    Let me know if that doesn't resolve things and we can troubleshoot further.

    Best,
    Heidi

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