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#4233 - Hard Bounce vs Soft Bounce webhook handling

Closed General Question created by JohnK 2 years ago

Please can you confirm: am I right in thinking that soft bounces don't get passed to SugarChimp? That all that gets passed is a hook saying "cleaned" with reason "bounce", and that "abuse" is just a hook getting passed saying "cleaned" with reason "abuse"?

  1. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    2 years ago

    You are correct that soft bounces aren't sent to Sugar. Only when Mailchimp marks a record as cleaned does that information get passed to Sugar. When marked as cleaned in Mailchimp, SugarChimp will mark the record as Invalid in Sugar.

    Please let me know if you have further questions!

    Best, Heidi

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