by Fanatical Labs

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#4221 - Accounts and Contacts crash

Closed Bug? created by erfanchowdhury Verified Purchase a year ago

SugarCRM Version 8.0.1

SugarChimp Version - 9.1.4a

I was able to install the plugin, and it connects to mail chimp, and shows the target lists. However, when I try to open Accounts, or Contacts in Record View, the screen crashes. Attached is the screenshot. I have also attached a health check screen shot.

I checked the logs, and it shows below error which seems pertinent to the crash -

Fri Sep 6 12:50:55 2019 [31342][f58e6cea-d515-11e7-8322-005056b80d83][ERROR] Unable to find relationship sugarchimpactivity_accounts
Fri Sep 6 12:50:55 2019 [31342][f58e6cea-d515-11e7-8322-005056b80d83][ERROR] Error setting sugarchimpactivity relationship: sugarchimpactivity_accounts
Fri Sep 6 12:50:55 2019 [31342][f58e6cea-d515-11e7-8322-005056b80d83][ERROR] An exception happened: ( 404: not_found)Could not find a relationship named: sugarchimpactivity

Can you please help with this ?

  1. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    a year ago

    Happy to help. It looks like the screenshot didn't make it through. Can you try sending it along to mailchimp@fanaticallabs.com?

    In the meantime, can you try the process below to see if the issue is resolved:

    1. Navigate to Sugar's Admin page and click Repair.
    2. Click Quick Repair and Rebuild. At the bottom of that page, execute any queries that it asks you to.
    3. Navigate back to Sugar Admin and click Repair.
    4. Click Rebuild Relationships. This will just say done.
    5. Navigate back to Sugar's Admin page and click Repair again.
    6. Click Quick Repair and Rebuild once more.

    Let me know if this doesn't work for you.

    Best,
    Heidi

  2. erfanchowdhury member avatar

    erfanchowdhury Verified Purchase

    a year ago

    Thanks ! That seems to have fixed the issue !

  3. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    a year ago

    Wonderful, let me know if you have any further trouble!

    Best,
    Heidi

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