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#4209 - Issues with Syncing of Open/Clicked Link stats to SugarCRM specific location
Hi again - Clayton here following on from ticket # 4204.
The specific issue Lorraine has called out is where the statistics on recipient activity appear within Sugar. Originally when first deployed the statistics would appear in two locations - down the right hand side AND in the main pane - as per this screenshot:
At some point this stopped happening - and now she still gets the stats down the right hand side - but not in the main pane. Apparently Lorraine can only run reports on the statistics when they appear in the main pane:
Unfortunately I again don't know enough about Sugar to understand the difference between the two areas and why data stopped populating at some point.
Lorraine had a Zendesk support case #4263 open - but I think it got lost in translation. Her issue was not the Unsubscribe/Update details coming across from Mailchimp but the actual Open/Clicked information. And from what I can see the info actually IS coming across as per the second screenshot - they are just appearing only on the right hand pane instead of both panes. In the end it was a still win - now we have webhooks working as we DO have unsub/edit for profiles - now we just need the stats in the right place.
I hope that is clear - I am more than happy to jump on a call or setup a remote session so Lorraine can show you specifically the issue. Let me know if you need any more information to troubleshoot the issue.
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