by Fanatical Labs

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#4208 - Issue getting Mailchimp records in CRM leads module

Closed Bug? created by Roots, Shoots & Fruits Verified Purchase a year ago

I am unable to sync records in leads module properly...email address is not populating in Leads module and duplicate records are being creating in CRM.
I am using SugarCRM Professional, Version 9.0.1. Plugin: SugarChimp-9.1.1-for-Sugar9 and I am getting following error in logs:

Thu Aug 22 17:05:02 2019 [19424][1][FATAL] SugarChimp:fatal:1566493502: SugarChimp_Scheduler_Driver Exception caught: No enabled connection
Thu Aug 22 17:05:02 2019 [19424][1][FATAL] SugarChimp:fatal:1566493502: SugarChimp_Scheduler_Driver::end The scheduler failed to finish: Array
(
    [status] => error
    [message] => No enabled connection
)


Subject: Heads up! SugarChimp Sync Failed

Body: Sometimes your Sugar instance is unable to communicate with MailChimp. If you only receive this email every once in a while, there is nothing to worry about. Sugar will re-establish where it left off and continue syncing with MailChimp.

If you are receiving this email every few minutes, please contact SugarChimp Suport so we can take a look: support@sugarchimp.com

Error: No enabled connection

Site: https://staging.com:44331
SugarCRM Version: 9.0.1
SugarCRM Edition: PRO
SugarChimp Version: 9.1.1a

Full error: Array
(
    [status] => error
    [message] => No enabled connection
)

  1. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    a year ago

    Just wanted to quickly follow up here as we're working through this issue through email.

    I'll update this case again once a resolution is found.

    Thanks,
    Heidi

  2. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    a year ago

    I just wanted to quickly follow up on this ticket since it looks like we were able to get things working through email. I'm going to close this ticket out, but please reach out should you have any further questions.

    Best,
    Heidi

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