by Fanatical Labs

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#4191 - Only some of the fields are populating into MaiChimp

Closed Bug? created by info97 Verified Purchase 2 years ago

I'm trying to sync my list of about 11,000 from Sugar into Mailchimp. It seems that the system has pulled in all of the names and email addresses. A couple hundred of the contacts also correctly included their other data points (e.g. company, phone, address, etc.), but most did not. I've tried to go through the syncing process again, but the result is still the same.

Please advise regarding how we might ensure that the data is synced correctly.

Thanks.

  1. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    2 years ago

    Happy to help! Can you navigate to the Health Status page from Sugar Admin and send a screenshot of what appears to mailchimp@fanaticallabs.com? I'd like to also take a look to see if we're getting any errors. Can you follow the steps below to see any errors we may have:

    1. From the Health Status page, change the /health-status page of the URL to /adminbatches
    2. Click Show along the left hand side and see if you have any errored operations
    3. For any errored operations, click Download Link and send the file that downloads along to us at the email above (if they all have errors, you can just send along a few)

    Thanks for your help in troubleshooting!

    Best, Heidi

  2. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    2 years ago

    Just wanting to quickly follow up here for anyone following along. It looks like some of the merge tag types were radio buttons. Since you were seeking to sync multi-select fields from Sugar, we removed the radio merge tags and instead created Mailchimp Groups.

    Here is a quick reference to ensure the right field is selected: https://fanaticallabs.zendesk.com/hc/en-us/articles/360028724131-Field-Mapping-Field-Reference

    Let us know if you need anything else!

    Heidi

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