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#4185 - Cannot use the setup after install on Sugar 7.7.2.0 Professional

Closed Installation created by synolia Verified Purchase 7 months ago

Hello,

After the installation of the module on a Sugar Pro 7.7.2.0 when i try to setup the key, i have a blank page. There are no errors then, but there are some triggered when the module was installed:

[Thu Jul 18 14:31:53 2019] [error] [client IP_HERE] FastCGI: server "/fcgi-bin-ID_CLIENT-php5-fpm" stderr: PHP message: PHP Warning: include(custom/metadata/sugarchimpactivity_MetaData.php): failed to open stream: No such file or directory in [DIR_TO_SUGAR]/custom/application/Ext/TableDictionary/tabledictionary.ext.php on line 240, referer: https://[SUGAR_URL]/

[Thu Jul 18 14:32:28 2019] [error] [client [IP_HERE]] FastCGI: server "/fcgi-bin-ID_CLIENT-php5-fpm" stderr: PHP message: PHP Warning: is_dir(): open_basedir restriction in effect. File(custom/Extension/modules/Accounts/Ext/clients/base/layouts/subpanels/sugarchimpactivity_accounts_subpanel_base.php/modules/) is not within the allowed path(s): ([SUGAR_ROOT_PATH]:/dev/urandom:/tmp) in [SUGAR_ROOT_PATH]/sugar/ModuleInstall/ModuleInstaller.php on line 3111, referer: https://[SUGAR_URL]/index.php?module=Administration&view=module&action=UpgradeWizard_prepare

Is this a known issue, do you have a fix?

Kind regards,
Synolia Support

  1. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    7 months ago

    Happy to help. Can you tell me the version you attempted to upload into the Module Loader and if the installation was successful?

    Regarding the errors, it sounds like certain files we expect to be installed are either not found or not accessible by Sugar. Sugar has recommended permissions that need to be set in order for Module Loader to be able to put files where they need to go, and have proper access to them. Without knowing more about your server setup, here are some helpful links that we need to check and see if that is what is going on:
    https://support.sugarcrm.com/Knowledge_Base/Platform_Management/Required_File_System_Permissions_on_Linux/index.html
    https://support.sugarcrm.com/Knowledge_Base/Platform_Management/Setting_Default_File_Permissions_and_Ownership_Via_config.php/

    Thanks,
    Heidi

  2. synolia member avatar

    synolia Verified Purchase

    7 months ago

    Hello,

    All Sugar requirements are met on this Sugar instance. There must be an issue with this specific version of Sugar as you can see in the error, the file path is wrong... : (custom/Extension/modules/Accounts/Ext/clients/base/layouts/subpanels/sugarchimpactivity_accounts_subpanel_base.php/modules/)

    I have tried to copy manually the files, but that doesn't seem to work either.

    Kind regards,
    Synolia Support

  3. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    7 months ago

    Thanks for this. Can you tell me the version you attempted to upload into the Module Loader? I'm including a link to our latest version, which is 9.1.3. Can you install the latest version and see if the issue still persists?

    https://www.dropbox.com/s/5p0as345o53arn4/SugarChimp-9.1.3-for-Sugar789.zip?dl=0

    Thanks,
    Heidi

    • synolia member avatar

      synolia Verified Purchase

      7 months ago

      Hello,

      The version of the module you provided has been sucessfully installed. Thank you for your help.

      Kind regards,
      Synolia Support

  4. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    7 months ago

    Awesome! Let us know if you encounter any further trouble.

    Best,
    Heidi

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