SugarChimp

Save Your Team Countless Hours. SugarChimp syncs your lists in both directions so you can work in your preferred app. Segment and group your Mailchimp subscribers based on Sugar data so you can market to the right people at the right time. Compatible with all versions and editions of Sugar and SuiteCRM. Created by Fanatical Labs, 2023 SugarCRM Partner Award Winner.

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#4185 - Cannot use the setup after install on Sugar 7.7.2.0 Professional

Closed Installation created by synolia Verified Purchase 4 years ago

Hello,

After the installation of the module on a Sugar Pro 7.7.2.0 when i try to setup the key, i have a blank page. There are no errors then, but there are some triggered when the module was installed:

[Thu Jul 18 14:31:53 2019] [error] [client IP_HERE] FastCGI: server "/fcgi-bin-ID_CLIENT-php5-fpm" stderr: PHP message: PHP Warning: include(custom/metadata/sugarchimpactivity_MetaData.php): failed to open stream: No such file or directory in [DIR_TO_SUGAR]/custom/application/Ext/TableDictionary/tabledictionary.ext.php on line 240, referer: https://[SUGAR_URL]/

[Thu Jul 18 14:32:28 2019] [error] [client [IP_HERE]] FastCGI: server "/fcgi-bin-ID_CLIENT-php5-fpm" stderr: PHP message: PHP Warning: is_dir(): open_basedir restriction in effect. File(custom/Extension/modules/Accounts/Ext/clients/base/layouts/subpanels/sugarchimpactivity_accounts_subpanel_base.php/modules/) is not within the allowed path(s): ([SUGAR_ROOT_PATH]:/dev/urandom:/tmp) in [SUGAR_ROOT_PATH]/sugar/ModuleInstall/ModuleInstaller.php on line 3111, referer: https://[SUGAR_URL]/index.php?module=Administration&view=module&action=UpgradeWizard_prepare

Is this a known issue, do you have a fix?

Kind regards, Synolia Support

Fanatical Labs Provider Affiliate
4 years ago

Happy to help. Can you tell me the version you attempted to upload into the Module Loader and if the installation was successful?

Regarding the errors, it sounds like certain files we expect to be installed are either not found or not accessible by Sugar. Sugar has recommended permissions that need to be set in order for Module Loader to be able to put files where they need to go, and have proper access to them. Without knowing more about your server setup, here are some helpful links that we need to check and see if that is what is going on: https://support.sugarcrm.com/Knowledge_Base/Platform_Management/Required_File_System_Permissions_on_Linux/index.html https://support.sugarcrm.com/Knowledge_Base/Platform_Management/Setting_Default_File_Permissions_and_Ownership_Via_config.php/

Thanks, Heidi

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synolia Verified Purchase
4 years ago

Hello,

All Sugar requirements are met on this Sugar instance. There must be an issue with this specific version of Sugar as you can see in the error, the file path is wrong... : (custom/Extension/modules/Accounts/Ext/clients/base/layouts/subpanels/sugarchimpactivity_accounts_subpanel_base.php/modules/)

I have tried to copy manually the files, but that doesn't seem to work either.

Kind regards, Synolia Support

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Fanatical Labs Provider Affiliate
4 years ago

Thanks for this. Can you tell me the version you attempted to upload into the Module Loader? I'm including a link to our latest version, which is 9.1.3. Can you install the latest version and see if the issue still persists?

https://www.dropbox.com/s/5p0as345o53arn4/SugarChimp-9.1.3-for-Sugar789.zip?dl=0

Thanks, Heidi

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- synolia Verified Purchase
  4 years ago
  
  Hello,
  
  The version of the module you provided has been sucessfully installed. Thank you for your help.
  
  Kind regards, Synolia Support
  
  reply
Fanatical Labs Provider Affiliate
4 years ago

Awesome! Let us know if you encounter any further trouble.

Best, Heidi

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