SugarChimp

Save Your Team Countless Hours. SugarChimp syncs your lists in both directions so you can work in your preferred app. Segment and group your Mailchimp subscribers based on Sugar data so you can market to the right people at the right time. Compatible with all versions and editions of Sugar and SuiteCRM. Created by Fanatical Labs, 2023 SugarCRM Partner Award Winner.

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#417 - SugarChimp license key does not work

Closed Installation created by danielellenberger 10 years ago

Installed SugarChimp on a CE 6.5.16 Version of SugarCRM. After entering the license-key I get a white page. Tried a new key - without success. Please help, need to set it up quickly for board presentation.

Fanatical Labs Provider Affiliate
10 years ago

Hi Daniel, usually blank/white pages are caused by permission issues on your server.

Here are a couple good links that show how the permissions should be configured: http://support.sugarcrm.com/04_Find_Answers/02KB/02Administration/100Install/Required_File_System_Permissions_on_Linux http://support.sugarcrm.com/04_Find_Answers/02KB/02Administration/100Install/Setting_File_Permissions_and_Ownership_in_config.php

Give the permissions a look and let me know if you still see the issue.

Thanks!

reply
- danielellenberger
  10 years ago
  
  Hi Chad I changed the permissions to the values mentioned in the articles, restarted apache - but no change! Any other suggestions?
  
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- danielellenberger
  10 years ago
  
  I might add that we are running on port 8088...
  
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- Fanatical Labs Provider Affiliate
  10 years ago
  
  Hmm, I don't believe running it from port 8088 should make any difference.
  
  Give your sugarcrm.log file a look as well as your php error log file. I'm guessing there's a php error occurring somewhere. Do you have curl installed on your server? SugarChimp uses curl to communicate with Mailchimp.
  
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- danielellenberger
  10 years ago
  
  cURL did it! I installed it and then the license key got accepted! Thank you very much!!!
  
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- Fanatical Labs Provider Affiliate
  10 years ago
  
  Excellent! Feel free to create another case if something else comes up. I'm going to close this one for now.
  
  reply