by Fanatical Labs

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#417 - SugarChimp license key does not work

Closed Installation created by danielellenberger 5 years ago

Installed SugarChimp on a CE 6.5.16 Version of SugarCRM. After entering the license-key I get a white page. Tried a new key - without success. Please help, need to set it up quickly for board presentation.

  1. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    5 years ago

    Hi Daniel, usually blank/white pages are caused by permission issues on your server.

    Here are a couple good links that show how the permissions should be configured:
    http://support.sugarcrm.com/04_Find_Answers/02KB/02Administration/100Install/Required_File_System_Permissions_on_Linux
    http://support.sugarcrm.com/04_Find_Answers/02KB/02Administration/100Install/Setting_File_Permissions_and_Ownership_in_config.php

    Give the permissions a look and let me know if you still see the issue.

    Thanks!

    • danielellenberger member avatar

      danielellenberger

      5 years ago

      Hi Chad
      I changed the permissions to the values mentioned in the articles, restarted apache - but no change!
      Any other suggestions?

    • danielellenberger member avatar

      danielellenberger

      5 years ago

      I might add that we are running on port 8088...

    • fanaticallabs member avatar

      Fanatical Labs Provider Affiliate

      5 years ago

      Hmm, I don't believe running it from port 8088 should make any difference.

      Give your sugarcrm.log file a look as well as your php error log file. I'm guessing there's a php error occurring somewhere. Do you have curl installed on your server? SugarChimp uses curl to communicate with Mailchimp.

    • danielellenberger member avatar

      danielellenberger

      5 years ago

      cURL did it! I installed it and then the license key got accepted! Thank you very much!!!

    • fanaticallabs member avatar

      Fanatical Labs Provider Affiliate

      5 years ago

      Excellent! Feel free to create another case if something else comes up. I'm going to close this one for now.

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