by Fanatical Labs

Save Your Team Countless Hours. SugarChimp syncs your lists in both directions so that you can work in your preferred application. Segment and Group your MailChimp subscribers based on SugarCRM data so you can market to the right people at the right time. Fully compatible with all versions and editions of Sugar and SuiteCRM.

Free 30 day trial
Try it Now

#4147 - Lists backed up and not synching to mailchimp

Closed Bug? created by annpattison 2 years ago

I have 11 lists and 17400 contacts stuck in sugar not syncing to mailchimp. What are the reasons this may be the case. May of my lists are not synching. Do I need to add contacts in Mailchimp?

  1. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    2 years ago

    Happy to help! It looks like you're on an older version of SugarChimp. Since we've had a lot of fixes since then, let's first start by getting you on the most recent version of SugarChimp.

    You can find information on updating your version here: https://fanaticallabs.zendesk.com/hc/en-us/articles/360004608392-Update-to-the-Latest-Version-of-SugarChimp

    Once you do that, re-connect to Mailchimp by following these steps:
    1. Navigate to Admin within your CRM.
    2. Under the SugarChimp section, click Setup.
    3. Click on Step 3 Connect.
    4. Click the Mailchimp icon to connect to Mailchimp.
    5. Enter your Mailchimp username and password and follow the process to connect.

    If you data still isn't syncing, can you send a screenshot of your Health Status page to mailchimp@fanaticallabs.com so I can take a closer look?

    Thanks,
    Heidi

This case is public. Please leave out any sensitive information such as URLs, passwords, etc.
Saving Comment Saving Comment...
Rating
Rating
  • "Support was fantastic. Great bit of programming and we will be using it for the foreseeable future."

    Read More Reviews

Keep up to date on the latest additions

We'll send you an email every month with handpicked add-ons, reviews, tricks and tips. Don't worry, we hate spam as much as you do.