by Fanatical Labs

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#4147 - Lists backed up and not synching to mailchimp

Closed Bug? created by annpattison 3 years ago

I have 11 lists and 17400 contacts stuck in sugar not syncing to mailchimp. What are the reasons this may be the case. May of my lists are not synching. Do I need to add contacts in Mailchimp?

  1. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    3 years ago

    Happy to help! It looks like you're on an older version of SugarChimp. Since we've had a lot of fixes since then, let's first start by getting you on the most recent version of SugarChimp.

    You can find information on updating your version here: https://fanaticallabs.zendesk.com/hc/en-us/articles/360004608392-Update-to-the-Latest-Version-of-SugarChimp

    Once you do that, re-connect to Mailchimp by following these steps: 1. Navigate to Admin within your CRM. 2. Under the SugarChimp section, click Setup. 3. Click on Step 3 Connect. 4. Click the Mailchimp icon to connect to Mailchimp. 5. Enter your Mailchimp username and password and follow the process to connect.

    If you data still isn't syncing, can you send a screenshot of your Health Status page to mailchimp@fanaticallabs.com so I can take a closer look?

    Thanks, Heidi

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