Save Your Team Countless Hours. SugarChimp syncs your lists in both directions so you can work in your preferred app. Segment and group your Mailchimp subscribers based on Sugar data so you can market to the right people at the right time. Compatible with all versions and editions of Sugar and SuiteCRM. Created by Fanatical Labs, 2023 SugarCRM Partner Award Winner.
#4147 - Lists backed up and not synching to mailchimp
I have 11 lists and 17400 contacts stuck in sugar not syncing to mailchimp. What are the reasons this may be the case. May of my lists are not synching. Do I need to add contacts in Mailchimp?
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"We do a lot of highly-segmented outbound marketing and SugarChimp is exactly what we needed. The list and field syncing are great, and it allows us to do more sophisticated campaigns that exactly target certain Lead profiles in Sugar. The SugarChimp team is also really great, and they are totally committed to our success."
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4 years ago
Happy to help! It looks like you're on an older version of SugarChimp. Since we've had a lot of fixes since then, let's first start by getting you on the most recent version of SugarChimp.
You can find information on updating your version here: https://fanaticallabs.zendesk.com/hc/en-us/articles/360004608392-Update-to-the-Latest-Version-of-SugarChimp
Once you do that, re-connect to Mailchimp by following these steps: 1. Navigate to Admin within your CRM. 2. Under the SugarChimp section, click Setup. 3. Click on Step 3 Connect. 4. Click the Mailchimp icon to connect to Mailchimp. 5. Enter your Mailchimp username and password and follow the process to connect.
If you data still isn't syncing, can you send a screenshot of your Health Status page to mailchimp@fanaticallabs.com so I can take a closer look?
Thanks, Heidi