by Fanatical Labs

Save Your Team Countless Hours. SugarChimp syncs your lists in both directions so you can work in your preferred app. Segment and group your Mailchimp subscribers based on Sugar data so you can market to the right people at the right time. Compatible with all versions and editions of Sugar and SuiteCRM.

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#4097 - URGENT -- ISSUES IN PRODUCTION INSTANCE

Closed Bug? created by fareedjreisat 3 years ago

We are experiencing issues on our production instance today where records are taking very long to save. I checked the error logs and I see all of these Sugarchimp errors about license validation:

[FATAL] SugarChimpOutfittersLicense::get_current_plan: last response: Array

We cancelled our subscription and I did not yet uninstall Sugarchimp, obviously. How can I stop Sugar from trying to validate the sugarchimp license without just unsinstalling the whole module? I don't want to uninstall the module during business hours on production environment.

  1. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    3 years ago

    Thanks for reaching out. We've temporarily extended your license key to prevent this error from appearing and to allow you time to uninstall the module. The license key has been extended for 2 weeks and is set to expire again on May 15. (Note: You may need to navigate to SugarChimp's Setup page and click Validate in Step 2.)

    If you'd like to prevent any data from syncing to Mailchimp, you can remove the sync of each list from SugarChimp's Health Status page.

    Please let me know if you have further trouble.

    Heidi

  2. fareedjreisat member avatar

    fareedjreisat

    3 years ago

    Thank you for the quick response. I will uninstall after close of business.

    All the best.

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