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Save Your Team Countless Hours. SugarChimp syncs your lists in both directions so you can work in your preferred app. Segment and group your Mailchimp subscribers based on Sugar data so you can market to the right people at the right time. Compatible with all versions and editions of Sugar and SuiteCRM. Created by Fanatical Labs, 2023 SugarCRM Partner Award Winner.

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#4040 - syntax error after updating to SugarChimp 8.3.1

Closed Bug? created by Thomson Medical Pte Ltd Verified Purchase 5 years ago

Hi,

We encountered a syntax error affecting the Scheduler module after updating to SugarChimp 8.3.1

![sugarchimp 8.3.1 syntax error.png](https://www.sugaroutfitters.com/assets/img/support/SugarChimp/ec847b025af2e226ef4b4700d4697b74/sugarchimp%208.3.1%20syntax%20error.png "sugarchimp 8.3.1 syntax error.png")

Fanatical Labs Provider Affiliate
5 years ago

Thanks for reaching out! It looks like this was an error on our end. We've updated SugarOutfitters with an updated package. Can you try downloading the new package from SugarOutfitters and uploading it again?

Please let me know if you still have any trouble.

Best, Heidi

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Fanatical Labs Provider Affiliate
5 years ago

Hello there,

We haven't heard from you regarding the issue in a few days. Is there anything we can help with?

Let me know how I can help.

Thanks, Heidi Fanatical Labs Support

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- Thomson Medical Pte Ltd Verified Purchase
  5 years ago
  
  Hi Heidi,
  
  We have installed the updated package and no longer encounter the syntax error, but when we go to the SugarChimp setup in SugarCRM, we only get a blank page
  
  And when we go to Sync Settings, we encounter an error 'View Render Failed. Failed to render a view. Please contact technical support'
  
  Please advise.
  
  Thanks.
  
  reply
Fanatical Labs Provider Affiliate
5 years ago

It looks like you briefly had the updated version installed, but for some reason you're now running an older version. Can you navigate to the Health Status? If so, can you tell me the version that appears for you?

Thanks, Heidi

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Thomson Medical Pte Ltd Verified Purchase
5 years ago

Hi Heidi,

Here is the version indicated in the Health Status

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Fanatical Labs Provider Affiliate
5 years ago
Thanks for sending this along. Can you try running a Repair & Rebuild? You can do this by following the steps here:

https://support.sugarcrm.com/Knowledge_Base/Troubleshooting/Performing_a_Quick_Repair_and_Rebuild/#Steps_to_Complete

If the issue still continues, can you open the console and view any errors that appear when you navigate to the page? The steps for completing this are below:
1. From within Sugar Admin, right click Inspect anywhere on the page. (If you're not using Chrome, you can find instructions for opening the console here: https://javascript.info/devtools)
2. Click Console along the top.
3. Navigate to the page and view any errors that appear in the console. Screenshot the errors as well as the errors that appear in the Network tab. You can send those along to us at mailchimp@fanaticallabs.com.
Thanks for working through this issue!

Best, Heidi
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EnableItMike
5 years ago

The issue has been found by Enable to be caused by error in File: ./modules/SugarChimp/includes/classes/SugarChimp/Scheduler/MailchimpListToSugarCRM.php Line: 105 Reason: Missing closing bracket on IF statement

This appears to be an issue in the core SugarChimp file. Adding the closing bracker resolves this issue

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Fanatical Labs Provider Affiliate
5 years ago

Thanks for this. This issue has been corrected on the most recent version of SugarChimp, which is 8.3.1i. If you're on 8.3.1i, this version should include this fix.

Please let me know if you're still having any issues.

Best, Heidi

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