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#4040 - syntax error after updating to SugarChimp 8.3.1

Closed Bug? created by Thomson Medical Pte Ltd Verified Purchase 2 years ago

Hi,

We encountered a syntax error affecting the Scheduler module after updating to SugarChimp 8.3.1

sugarchimp 8.3.1 syntax error.png

  1. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    2 years ago

    Thanks for reaching out! It looks like this was an error on our end. We've updated SugarOutfitters with an updated package. Can you try downloading the new package from SugarOutfitters and uploading it again?

    Please let me know if you still have any trouble.

    Best,
    Heidi

  2. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    2 years ago

    Hello there,

    We haven't heard from you regarding the issue in a few days. Is there anything we can help with?

    Let me know how I can help.

    Thanks,
    Heidi
    Fanatical Labs Support

    • funghua member avatar

      Thomson Medical Pte Ltd Verified Purchase

      2 years ago

      Hi Heidi,

      We have installed the updated package and no longer encounter the syntax error, but when we go to the SugarChimp setup in SugarCRM, we only get a blank page
      sugarchimp 8.3.1 setup error.png

      And when we go to Sync Settings, we encounter an error 'View Render Failed. Failed to render a view. Please contact technical support'
      sugarchimp 8.3.1 sync settings error.png

      Please advise.

      Thanks.

  3. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    2 years ago

    It looks like you briefly had the updated version installed, but for some reason you're now running an older version. Can you navigate to the Health Status? If so, can you tell me the version that appears for you?

    Thanks,
    Heidi

  4. funghua member avatar

    Thomson Medical Pte Ltd Verified Purchase

    2 years ago

    Hi Heidi,

    Here is the version indicated in the Health Status

    sugarchimp 8.3.1 health status.png

  5. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    2 years ago

    Thanks for sending this along. Can you try running a Repair & Rebuild? You can do this by following the steps here:

    https://support.sugarcrm.com/Knowledge_Base/Troubleshooting/Performing_a_Quick_Repair_and_Rebuild/#Steps_to_Complete

    If the issue still continues, can you open the console and view any errors that appear when you navigate to the page? The steps for completing this are below:

    1. From within Sugar Admin, right click Inspect anywhere on the page. (If you're not using Chrome, you can find instructions for opening the console here: https://javascript.info/devtools)
    2. Click Console along the top.
    3. Navigate to the page and view any errors that appear in the console. Screenshot the errors as well as the errors that appear in the Network tab. You can send those along to us at mailchimp@fanaticallabs.com.

    Thanks for working through this issue!

    Best,
    Heidi

  6. EnableItMike member avatar

    EnableItMike

    2 years ago

    The issue has been found by Enable to be caused by error in File: ./modules/SugarChimp/includes/classes/SugarChimp/Scheduler/MailchimpListToSugarCRM.php
    Line: 105
    Reason: Missing closing bracket on IF statement

    This appears to be an issue in the core SugarChimp file. Adding the closing bracker resolves this issue

  7. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    2 years ago

    Thanks for this. This issue has been corrected on the most recent version of SugarChimp, which is 8.3.1i. If you're on 8.3.1i, this version should include this fix.

    Please let me know if you're still having any issues.

    Best,
    Heidi

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