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#4036 - SugarChimp fatal errors in sugarcrm.log -- not finding list all of the sudden
SugarChimp team,
I recently updated our sugar instance's URL, and I believe it was around this time this issue began. I am just now noticing these errors in my sugarcrm.log:
Mon Mar 4 23:14:16 2019 [26883][4743ef79-8841-c107-63b4-55ad85e41f3d][FATAL] SugarChimp:fatal:1551759256: SugarChimp_Scheduler_MailchimpListToSugarCRM->run there are no lists or we hit an error. result: Mon Mar 4 23:14:16 2019 [26883][4743ef79-8841-c107-63b4-55ad85e41f3d][FATAL] SugarChimp:fatal:1551759256: SugarChimp_Scheduler_Driver::end The scheduler failed to finish: Array ( [status] => error [message] => Unable to retrieve MailChimp Lists: )
And when I go to the Sugarchimp health status page I see there are 11906 pending activities to process from MailChimp. The webhook URL matches what is on the list in MailChimp (I did remember to update it when I updated our instance's URL).
Do you have any idea what else may be causing this?
-Freddy
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3 years ago
More errors from around the same time the previous day:
Sun Mar 3 22:47:15 2019 [17020][1][FATAL] SugarChimp:fatal:1551671235: MailChimpToSugarCRMActivity error when importing into SugarCRM: API call to campaignSubscriberActivity/ failed: transfer closed with 1 bytes remaining to read Sun Mar 3 22:47:15 2019 [17020][1][FATAL] SugarChimp:fatal:1551671235: MailChimpToSugarCRMActivity->run() error: API call to campaignSubscriberActivity/ failed: transfer closed with 1 bytes remaining to read Campaign Activity import not completed for 8bea6ea526 Sun Mar 3 22:47:15 2019 [17020][1][FATAL] Job eb711a58-3e2f-11e9-b446-109836af9d37 (MailChimp to SugarCRM Activity Job - Initial Campaign Activity Import ) failed in CRON run
3 years ago
Hi Freddy,
Thanks for reaching out. It sounds like Sugar is trying to reaching Mailchimp, but it's not connecting to the account as expected. To resolve this I recommend following the directions below:
Please let me know if this doesn't resolve the issue for you.
Best, Heidi
3 years ago
Hello there,
We haven't heard from you regarding the issue in a few days. Is there anything we can help with?
Let me know how I can help.
Thanks, Heidi Fanatical Labs Support