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#4036 - SugarChimp fatal errors in sugarcrm.log -- not finding list all of the sudden

Closed General Question created by fareedjreisat 4 months ago

SugarChimp team,

I recently updated our sugar instance's URL, and I believe it was around this time this issue began. I am just now noticing these errors in my sugarcrm.log:

Mon Mar 4 23:14:16 2019 [26883][4743ef79-8841-c107-63b4-55ad85e41f3d][FATAL] SugarChimp:fatal:1551759256: SugarChimp_Scheduler_MailchimpListToSugarCRM->run there are no lists or we hit an error. result:
Mon Mar 4 23:14:16 2019 [26883][4743ef79-8841-c107-63b4-55ad85e41f3d][FATAL] SugarChimp:fatal:1551759256: SugarChimp_Scheduler_Driver::end The scheduler failed to finish: Array
(
    [status] => error
    [message] => Unable to retrieve MailChimp Lists:
)

And when I go to the Sugarchimp health status page I see there are 11906 pending activities to process from MailChimp. The webhook URL matches what is on the list in MailChimp (I did remember to update it when I updated our instance's URL).

Do you have any idea what else may be causing this?

-Freddy

  1. fareedjreisat member avatar

    fareedjreisat

    4 months ago

    More errors from around the same time the previous day:

    Sun Mar 3 22:47:15 2019 [17020][1][FATAL] SugarChimp:fatal:1551671235: MailChimpToSugarCRMActivity error when importing into SugarCRM: API call to campaignSubscriberActivity/ failed: transfer closed with 1 bytes remaining to read
    Sun Mar 3 22:47:15 2019 [17020][1][FATAL] SugarChimp:fatal:1551671235: MailChimpToSugarCRMActivity->run() error: API call to campaignSubscriberActivity/ failed: transfer closed with 1 bytes remaining to read Campaign Activity import not completed for 8bea6ea526
    Sun Mar 3 22:47:15 2019 [17020][1][FATAL] Job eb711a58-3e2f-11e9-b446-109836af9d37 (MailChimp to SugarCRM Activity Job - Initial Campaign Activity Import ) failed in CRON run

  2. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    4 months ago

    Hi Freddy,

    Thanks for reaching out. It sounds like Sugar is trying to reaching Mailchimp, but it's not connecting to the account as expected. To resolve this I recommend following the directions below:

    1. Update to the most recent version of SugarChimp: https://fanaticallabs.zendesk.com/hc/en-us/articles/360004608392-Update-to-the-latest-version-of-SugarChimp
    2. Reconnect your Mailchimp account: https://fanaticallabs.zendesk.com/hc/en-us/articles/360023586932-Reconnect-Mailchimp-to-Sugar-After-Update-to-8-3-1

    Please let me know if this doesn't resolve the issue for you.

    Best,
    Heidi

  3. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    4 months ago

    Hello there,

    We haven't heard from you regarding the issue in a few days. Is there anything we can help with?

    Let me know how I can help.

    Thanks,
    Heidi
    Fanatical Labs Support

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