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#3976 - Unsubscribes causes opt out
We recently experienced an issue we'd like your help with.
- A report was made that was missing a key clause. This resulted in a larger number of contacts being added to a target list than there should have been. The report was synced to a target list.
- The target list was synced to MailChimp via the SugarChimp plugin.
- The error in the report was found and repaired.
- A large number of contacts were therefore removed from the target list in SugarCRM.
- These unsubscribes were copied to MailChimp as expected. Instead of being recorded as Unsubscribes they really should have been deleted.
- UNEXPECTED BEHAVIOUR: their email address was set to Opt Out in SugarCRM.
- UNEXPECTED BEHAVIOUR: they were unsubscribed from other target lists in SugarCRM.
1. SugarChimp 8.0.0f
2. SugarCRM 7.9.5
3. PHP 7.1
- Are you able to reproduce this bug yourselves?
- Are you aware of this bug?
- Is there a configuration we need to beware of that could cause this?
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