SugarChimp

Save Your Team Countless Hours. SugarChimp syncs your lists in both directions so you can work in your preferred app. Segment and group your Mailchimp subscribers based on Sugar data so you can market to the right people at the right time. Compatible with all versions and editions of Sugar and SuiteCRM. Created by Fanatical Labs, 2023 SugarCRM Partner Award Winner.

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#3974 - Unable to Sync from Mailchimp to SugarCRM

Closed Bug? created by hrosal 5 years ago

Hi Support,

We have an issue that Mailchimp isn't syncing back to SugarCRM.

Are you able to shed some light on what are the things to check? We've already check on SugarCRM log and Error log but there's nothing helpful.

Thanks, Gine

Fanatical Labs Provider Affiliate
5 years ago

Hi Gine,

Thanks for reaching out. Can you confirm if your webhooks on Mailchimp are installed and active? You can find this by navigating to Lists and clicking on the list that should be syncing. You can then click Settings and select Webhooks at the bottom.

Please confirm the webhooks here are active and match exactly the webhooks in Sugar.

Thanks for your help in troubleshooting this issue.

Best. Heidi

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- hrosal
  5 years ago
  
  Hi Heidi,
  
  Yes it's installed and active.
  
  Thanks, Gine
  
  reply
Fanatical Labs Provider Affiliate
5 years ago

Hi Gine,

Thanks for this response. Can you tell me more specifically what's not syncing? Is activity data not appearing in Sugar or are name/email updates not making it back to Sugar? Can you send a screenshot of what appears on your Health Status page?

Thanks for your help in troubleshooting.

Best, Heidi

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- hrosal
  5 years ago
  
  HI Heidi,
  
  Is there any way I can send you private the screenshots that you're requesting? And maybe from there, we can have a team viewer session as well to further investigate.
  
  Just a note, this customer is running 2 nodes and can't access publicly so we have implemented a public webhook.
  
  Thanks.
  
  reply
Fanatical Labs Provider Affiliate
5 years ago

Absolutely. Please send those to support@sugarchimp.com.

Heidi

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- hrosal
  5 years ago
  
  HI Heidi,
  
  I've already sent the email and waiting for someone to assist. I would like to request of maybe a screen sharing session so we can try to solve the issue if possible.
  
  reply
Fanatical Labs Provider Affiliate
5 years ago

It looks like I haven't gotten the email that you sent. No worries, though, we can absolutely schedule a time to screenshare. Please do that by using the link below:

Schedule a Meeting

Best, Heidi

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hrosal
5 years ago

Hi Heidi,

Our apologies for the late notice, we do not manage to get clearance from the customer to enable the SugarChimp due to operational reason.

Would you be able to reschedule this meeting?

Let me use the link to reschedule.

Thanks.

reply
Fanatical Labs Provider Affiliate
5 years ago

Sure thing; I'll cancel tonight's meeting and you can reschedule here: https://calendly.com/fanaticallabs_support/sugarchimp-support-meeting

Heidi

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Fanatical Labs Provider Affiliate
5 years ago

Hi Heigine,

Thanks for letting me know and no worries at all. I'll cancel the meeting for today. We've recently updated our links, so I'm including the updated meeting link below to schedule:

Schedule a Meeting

Best, Heidi

reply
Fanatical Labs Provider Affiliate
5 years ago

Hi Heigine,

I just wanted to check in on this to see if you still need any further assistance. If so, please feel free to reach out by sending a new request to mailchimp@fanaticallabs.com or by replying here.

Best, Heidi

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