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#3974 - Unable to Sync from Mailchimp to SugarCRM

Closed Bug? created by hrosal 7 months ago

Hi Support,

We have an issue that Mailchimp isn't syncing back to SugarCRM.

Are you able to shed some light on what are the things to check? We've already check on SugarCRM log and Error log but there's nothing helpful.

Thanks,
Gine

  1. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    7 months ago

    Hi Gine,

    Thanks for reaching out. Can you confirm if your webhooks on Mailchimp are installed and active? You can find this by navigating to Lists and clicking on the list that should be syncing. You can then click Settings and select Webhooks at the bottom.

    Please confirm the webhooks here are active and match exactly the webhooks in Sugar.

    Thanks for your help in troubleshooting this issue.

    Best.
    Heidi

    • hrosal member avatar

      hrosal

      7 months ago

      Hi Heidi,

      Yes it's installed and active.

      Thanks,
      Gine

  2. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    7 months ago

    Hi Gine,

    Thanks for this response. Can you tell me more specifically what's not syncing? Is activity data not appearing in Sugar or are name/email updates not making it back to Sugar? Can you send a screenshot of what appears on your Health Status page?

    Thanks for your help in troubleshooting.

    Best,
    Heidi

    • hrosal member avatar

      hrosal

      7 months ago

      HI Heidi,

      Is there any way I can send you private the screenshots that you're requesting? And maybe from there, we can have a team viewer session as well to further investigate.

      Just a note, this customer is running 2 nodes and can't access publicly so we have implemented a public webhook.

      Thanks.

  3. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    7 months ago

    Absolutely. Please send those to support@sugarchimp.com.

    Heidi

    • hrosal member avatar

      hrosal

      7 months ago

      HI Heidi,

      I've already sent the email and waiting for someone to assist. I would like to request of maybe a screen sharing session so we can try to solve the issue if possible.

  4. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    7 months ago

    It looks like I haven't gotten the email that you sent. No worries, though, we can absolutely schedule a time to screenshare. Please do that by using the link below:

    Schedule a Meeting

    Best,
    Heidi

  5. hrosal member avatar

    hrosal

    7 months ago

    Hi Heidi,

    Our apologies for the late notice, we do not manage to get clearance from the customer to enable the SugarChimp due to operational reason.

    Would you be able to reschedule this meeting?

    Let me use the link to reschedule.

    Thanks.

  6. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    7 months ago

    Sure thing; I'll cancel tonight's meeting and you can reschedule here: https://calendly.com/fanaticallabs_support/sugarchimp-support-meeting

    Heidi

  7. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    7 months ago

    Hi Heigine,

    Thanks for letting me know and no worries at all. I'll cancel the meeting for today. We've recently updated our links, so I'm including the updated meeting link below to schedule:

    Schedule a Meeting

    Best,
    Heidi

  8. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    6 months ago

    Hi Heigine,

    I just wanted to check in on this to see if you still need any further assistance. If so, please feel free to reach out by sending a new request to mailchimp@fanaticallabs.com or by replying here.

    Best,
    Heidi

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