by Fanatical Labs

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#3966 - SugarChimp campaigns not showing up in Sugar

Closed Bug? created by francescmoral Verified Purchase 8 months ago

Hi there,

We sent a campaign earlier this afternoon and even though I can see data in the MailChimp activities module, the Mailchimp Campaign field is empty for every record and if I try to edit the field, I can't find any value in the drop-down list. It looks like the Campaign names are not synched from Mailchimp to Sugar. However, the MailChimp lists are showing up correctly.

We are using SugarChimp 8.2.1a Professional on SugarCRM 8.2.0 Enterprise (On Demand).

Thank you,
Francesc

  1. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    8 months ago

    Hi Francesc,

    Thanks for reaching out. To confirm, the MailChimp Campaign Summary dashlet that appears on your Dashboard, as shown here: https://d.pr/free/i/XJ8Beu is missing the drop-down to display your campaigns, is that correct? However, all other information and data appears to be syncing as expected.

    Can you send a screenshot of what does appear on your end so I can take a closer look? If desired, you can send that screenshot to support@sugarchimp.com.

    Thanks,
    Heidi

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  • "We do a lot of highly-segmented outbound marketing and SugarChimp is exactly what we needed. The list and field syncing are great, and it allows us to do more sophisticated campaigns that exactly target certain Lead profiles in Sugar. The SugarChimp team is also really great, and they are totally committed to our success."

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