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#3965 - Issue with SugarChimp -- trying to schedule a support call.
I am having an issue with SugarChimp and would really prefer to go over this on the phone. I tried to click "Schedule call" from the support page, but it looks like it scheduled me for an "Informational Meeting" automatically, which I don't need. Just technical support ASAP. Thank you.
-Freddy
-
"Awesome product. Even better support."
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5 years ago
Ok I was able to schedule a support call for tomorrow 0115p EST. I went to a past support case I made and used the same link that was given to me then. I will cancel the first one I made.
5 years ago
Hi Freddy,
I see you've got the time scheduled tomorrow. Looking forward to chatting with you.
Best, Heidi
5 years ago
It was great chatting with you today, Freddy. Let us know if you need anything further.
Best, Heidi
5 years ago
I figured I would just update this case instead of making a new one, but on the evening after our call I installed the latest version of SugarChimp and ran a quick repair & rebuild as instructed. Everything worked fine.
Tonight, though, upon running a QRR, I get a response about missing SugarChimp columns in the database (see attached image). I selected "execute" and completed the QRR, but upon doing another QRR I get the same response. I'm guessing I'll have to add these columns via the database backend. I'm wondering if this is an expected response from the SugarChimp update?
Thank you.
-Freddy
5 years ago
Oops, didn't properly attach the image. Here it is:
5 years ago
Hi Freddy,
Thanks for sending this along. We expect that query to have needed to run after installation. It may not be running correctly due to a permissions=type issue. You can run the query yourself on your end and nothing further will be needed.
Please let me know if you have any other trouble.
Best, Heidi