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#3965 - Issue with SugarChimp -- trying to schedule a support call.

Closed General Question created by fareedjreisat 4 months ago

I am having an issue with SugarChimp and would really prefer to go over this on the phone. I tried to click "Schedule call" from the support page, but it looks like it scheduled me for an "Informational Meeting" automatically, which I don't need. Just technical support ASAP. Thank you.

-Freddy

  1. fareedjreisat member avatar

    fareedjreisat

    4 months ago

    Ok I was able to schedule a support call for tomorrow 0115p EST. I went to a past support case I made and used the same link that was given to me then. I will cancel the first one I made.

  2. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    4 months ago

    Hi Freddy,

    I see you've got the time scheduled tomorrow. Looking forward to chatting with you.

    Best,
    Heidi

  3. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    4 months ago

    It was great chatting with you today, Freddy. Let us know if you need anything further.

    Best,
    Heidi

  4. fareedjreisat member avatar

    fareedjreisat

    4 months ago

    I figured I would just update this case instead of making a new one, but on the evening after our call I installed the latest version of SugarChimp and ran a quick repair & rebuild as instructed. Everything worked fine.

    Tonight, though, upon running a QRR, I get a response about missing SugarChimp columns in the database (see attached image). I selected "execute" and completed the QRR, but upon doing another QRR I get the same response. I'm guessing I'll have to add these columns via the database backend. I'm wondering if this is an expected response from the SugarChimp update?

    Thank you.

    -Freddy

  5. fareedjreisat member avatar

    fareedjreisat

    4 months ago

    Oops, didn't properly attach the image. Here it is:

    QRR sugarchimp.JPG

  6. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    4 months ago

    Hi Freddy,

    Thanks for sending this along. We expect that query to have needed to run after installation. It may not be running correctly due to a permissions=type issue. You can run the query yourself on your end and nothing further will be needed.

    Please let me know if you have any other trouble.

    Best,
    Heidi

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