by Fanatical Labs

Save Your Team Countless Hours. SugarChimp syncs your lists in both directions so that you can work in your preferred application. Segment and Group your MailChimp subscribers based on SugarCRM data so you can market to the right people at the right time. Fully compatible with all versions and editions of Sugar and SuiteCRM.

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#3960 - "GDPR Consent Date" field from SugarCRM not updated in MailChimp

Closed Bug? created by jbr 2 months ago

SugarCRM Professional 8.2.0
SugarChimp professional 7.11.3c

Details:
- The field is correctly populated in SugarCRM
- The field is correctly mapped in SugarChimp
- The 2 impacted lists where re-synced from SugarCRM to MailChimp

Result given by customer on MailChimp: the date doesn't appear.

Is there any limitation on dates to be synced?
Is there any information I need to ask the MailChimp user to correct this issue?

Best Regards,

Jean-Baptiste

  1. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    2 months ago

    Hi Jean-Baptiste,

    Thanks for reaching out. To confirm, is the only field not syncing from Sugar to MailChimp the GDPR opt-in date? In other words, other fields are syncing without issue. It looks like you may be on an older version of SugarChimp that may have had a date syncing issue. To resolve this, please follow the steps below:

    1. Update to the newest version of SugarChimp using the instructions found here: https://fanaticallabs.zendesk.com/hc/en-us/articles/360004608392-Update-to-the-latest-version-of-SugarChimp
    2. Navigate to the Health Status page and queue a resync

    Please let me know if this issue persists after following the steps above.

    Best,
    Heidi

  2. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    one month ago

    Hi Jean-Baptiste,

    I just wanted to follow up here to see if you are still having any trouble. Please let me know and I'll be happy to help further!

    Best,
    Heidi

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