by Fanatical Labs

Save Your Team Countless Hours. SugarChimp syncs your lists in both directions so that you can work in your preferred application. Segment and Group your MailChimp subscribers based on SugarCRM data so you can market to the right people at the right time. Fully compatible with all versions and editions of Sugar and SuiteCRM.

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#3944 - Lot of Targets/Leads/Contacts always pending to MailChimp

Closed General Question created by synolia Verified Purchase 9 months ago

Hi

In our Sugar we have always a lot of Targets/Leads/Contacts pending to MailChimp

Actually we have 6 lists & 2966 Targets/Leads/Contacts pending to MailChimp
2 days ago it was 4 lists & 3394 Targets/Leads/Contacts pending to MailChimp

Sync are run every 5 minutes.

Do you think why there is always manu contacts in pending sync ?

Sugar : 7.7.1.2 PRO
SugarChimp Version: 7.9.7d

King regards

SYNOLIA Support

  1. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    9 months ago

    Happy to help! It looks like they may be on an older version of SugarChimp, so let's start by updating the version. You can update to the latest version by following steps here: https://fanaticallabs.zendesk.com/hc/en-us/articles/360004608392.

    Once updated, can you check the Health Status page to see if any bad lists appear? This would display as a Target List syncing to an "unknown" list in MailChimp. If they do appear, can you click "Remove Sync".

    Please let me know the results of updating to the most recent version and if you see any bad lists appear. We can continue troubleshooting if needed!

    Best,
    Heidi

  2. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    8 months ago

    Hi! I just wanted to quickly check in to see if anything further is needed!

    Best,
    Heidi

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