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#3922 - MailChimp Groups doesn't appear in multiselect choices in SugarCRM

Closed Bug? created by jbr 10 months ago

SugarCRM Professional 8.1.0
SugarChimp professional 7.11.3c

Hello, we got the following issue:
- 2 lists with groups were set in MailChimp
- 2 multiselect fields were created on Contacts to be filled with groups choices from MailChimp
- 1 multiselect works fine
- 1 multiselect won't display the list of groups availables

Could you help us solve this problem?

Best Regards,

  1. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    10 months ago

    Hello there,

    I'd be glad to help get this resolved. Can you double check that both multiselect fields are setup to be synced correct from Admin > Field Mapping? If they are setup correctly, lets try to kickstart the syncing of those group options.

    Are there currently any options on the Sugar dropdown? If not, can you manually add one to represent a group in MailChimp? The 'name' can be anything, but we need the label to be an exact representation of the MailChimp group.

    After doing that, can you wait 10-15 minutes for the scheduler to run and see if that gets the other options across for you?

    Thanks,
    Jon

  2. jbr member avatar

    jbr

    10 months ago

    Hello there,

    We haven't heard from you regarding the issue in a few days. Is there anything we can help with?

    Let me know how I can help.

    Thanks,
    Jon
    Fanatical Labs Support

  3. jbr member avatar

    jbr

    8 months ago

    Hi Jon,

    Sorry I forgot to answer.

    Your solution works, thanks.

    I'm opening another ticket for another problem.
    You can close this one.

    Best regards;

    Jean-Baptiste

  4. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    8 months ago

    Hello Jean-Baptiste,

    Thanks for letting me know. I'll go ahead and close this case out. Heidi has gotten your newest case and will get back to you asap.

    Thanks!
    Jon

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