by Fanatical Labs

Save Your Team Countless Hours. SugarChimp syncs your lists in both directions so that you can work in your preferred application. Segment and Group your MailChimp subscribers based on SugarCRM data so you can market to the right people at the right time. Fully compatible with all versions and editions of Sugar and SuiteCRM.

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#3861 - Getting error for mailchimp

Closed Bug? created by santosh.verma 5 months ago

Hi team,

I have got below mentioned error on my sugarcrm site.

https://www.screencast.com/t/enHiFQ4d

Please let me know if this is caused by some outage and what should do i do to rectify it.

  1. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    5 months ago

    Hello Santosh,

    I'm sorry to hear about the issue. Is this an ongoing problem or have you seen the error one time only? Let me know and we'll go through the solution.

    Thanks,
    Jon

  2. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    4 months ago

    Hello Santosh,

    I enjoyed working with you today. We removed the sync from your Test Target List to see if that will resolve the intermittent error emails you have received. You are going to update to the latest version which you downloaded during the call, on your own time.

    Lastly, you are going to test out a new workflow of keeping all records on a Target List, 'Master List', and syncing them over to MailChimp to be segmented there. This should greatly help alleviate the time needed to for your client to send campaigns to new lists/segments in MailChimp.

    We've just published our new help desk, so I want to link you to a couple of relative articles here:
    Error Emails: https://fanaticallabs.zendesk.com/hc/en-us/articles/360004574592-Receiving-Error-Emails-

    Update to the latest version: https://fanaticallabs.zendesk.com/hc/en-us/articles/360004608392-Update-to-the-latest-version-of-SugarChimp

    I'm going to go ahead and close this case out now. Let me know if I can help with anything else.

    Cheers!
    Jon

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