SugarChimp

Hello Craig,

The integration grabs activities from past Campaigns, but if the List is deleted, it might not show up correctly. There could also be an issue with Automated Campaigns not showing correctly if you have any of those running.

Can you open up the Sample MailChimp Activities report in Sugar. Let me know if there are any Campaigns showing up on that view. If not, we need to look at what could be going wrong on a screenshare.

Thanks, Jon

Hello Craig,

Thank you for letting me know. There definitely seems to be a breakdown here but its hard to know where that's happening just yet. Can you set us up a call for tomorrow or early next week so that we can look over this process together? You can set that up here:

Schedule a Meeting

I look forward to talking with you soon.

Thanks, Jon

Hello Craig,

Our meeting is up now if you are available. Here is the link to join: https://global.gotomeeting.com/join/608781253

Let me know if you are not able to make it.

Thanks! Jon

Hello Craig,

I am sorry not to get back to you sooner. Yes, the fix is out and on the stores, as 8.1.1. You will need to: 1. Update to the latest version 2. Reset your Activity Syncing 3. Set your 'ignore_dropdown_updates' config to 0. Use the 'Advanced Configurations' guide from #2, where setting_name='ignore_dropdown_updates' and setting_value='0'. It should already be that way, I'm just dotting my 'i's.

After those are done, let the scheduler run a few times and update those tables. If they are not updated correctly, then lets get on another call for early next week: Schedule a Meeting

Kind Regards, Jon

Hello there,

This email is in response to Case#1499: campaign and list name not syncing

We haven't heard from you regarding the issue in a few days. To help jog your memory, here is the last comment on the ticket:

---

Jon Sheppard, Oct 8, 13:47 COT

Hello Craig,

I am sorry not to get back to you sooner. Yes, the fix is out and on the stores, as 8.1.1. You will need to: 1. Update to the latest version 2. Reset your Activity Syncing 3. Set your 'ignore_dropdown_updates' config to 0. Use the 'Advanced Configurations' guide from #2, where setting_name='ignore_dropdown_updates' and setting_value='0'. It should already be that way, I'm just dotting my 'i's.

After those are done, let the scheduler run a few times and update those tables. If they are not updated correctly, then lets get on another call for early next week: Schedule a Meeting

Kind Regards,

Jon

Let me know how I can help.

Thanks, Jon Fanatical Labs Support

Hi Jon,

Sorry, not had a chance to get on this until now. I've installed the update but no luck, uninstalled and retried but ultimately made it worse!

I don't have access to the database and when I try to run the command from the console it doesn't seem to do anything, where should the settings name go in this command? Tried where it says "setting" before the setting value but got a 404 error.

SUGAR.App.api.call('get',SUGAR.App.api.buildURL('SugarChimp/setting/setting_value'),{},{});

Hello Craig,

So I've got good news. I looked at the places you were not getting Campaign names and values and found that a bug that could potentially cause your issues. I've got it addressed on this new package, for sure. Here is the download: https://www.dropbox.com/s/apxdxvfwogwx4u4/SugarChimp-8.2.0-for-Sugar8.zip?dl=0

Your configuration items should already be correct, so if this fix does not work for you, please set us up a call with me to look at it together. You can schedule a time here:

Schedule a Meeting

Let me know how it goes.

Thanks! Jon

Hello there,

We haven't heard from you regarding the issue in a few days. Is there anything we can help with?

Let me know how I can help.

Thanks, Jon Fanatical Labs Support

Hi Jon,

Installed patched on Friday and some contacts are appearing but no campaign names, I think a remote session would be ideal.

Our trial is due to expire tomorrow, can this be extended for a few weeks while this is looked at please?

Regards,

Craig

Hello Craig,

Thank you for updating me here. We can definitely extend the trial out while we address these issues. I will extend your trial out another two weeks to give us plenty of time to see this working prior to being charged. The new trial will end on Nov. 13th.

I see you've already scheduled us a call for tomorrow, so I'm anxious to get on the call and get some logging going to see what is going on in your system. We'll get this thing figured out!

Kind Regards, Jon

Hello there,

We haven't heard from you regarding the issue in a few days. Is there anything we can help with?

Let me know how I can help.

Thanks, Jon Fanatical Labs Support