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#3854 - campaign and list name not syncing

Closed Bug? created by craigallardyce about a year ago

I've sent my first campaign with Sugarchimp enabled. When I click on Mailchimp activities I can see the activity recipients and the activity types for each address but the campaign name and list name is empty. Does it take a while to load in? Its been an hour and a half since the campaign was sent.

  1. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    about a year ago

    Hello Craig,

    The integration grabs activities from past Campaigns, but if the List is deleted, it might not show up correctly. There could also be an issue with Automated Campaigns not showing correctly if you have any of those running.

    Can you open up the Sample MailChimp Activities report in Sugar. Let me know if there are any Campaigns showing up on that view. If not, we need to look at what could be going wrong on a screenshare.

    Thanks,
    Jon

    • craigallardyce member avatar

      craigallardyce

      11 months ago

      Hi Jon,

      We had a trial of the ultimate sugarchimp setup last year and it appears as if 4 of the campaigns from that time are showing, the newer ones are not.

      Regards,

      Craig

  2. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    11 months ago

    Hello Craig,

    Thank you for letting me know. There definitely seems to be a breakdown here but its hard to know where that's happening just yet. Can you set us up a call for tomorrow or early next week so that we can look over this process together? You can set that up here:

    Schedule a Meeting

    I look forward to talking with you soon.

    Thanks,
    Jon

  3. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    11 months ago

    Hello Craig,

    Our meeting is up now if you are available. Here is the link to join: https://global.gotomeeting.com/join/608781253

    Let me know if you are not able to make it.

    Thanks!
    Jon

    • craigallardyce member avatar

      craigallardyce

      10 months ago

      Hi Jon,

      Thanks for your time a few weeks ago. I was wondering if the fix is almost ready for release?

      Regards,

      Craig

  4. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    10 months ago

    Hello Craig,

    I am sorry not to get back to you sooner. Yes, the fix is out and on the stores, as 8.1.1. You will need to:
    1. Update to the latest version
    2. Reset your Activity Syncing
    3. Set your 'ignore_dropdown_updates' config to 0. Use the 'Advanced Configurations' guide from #2, where setting_name='ignore_dropdown_updates' and setting_value='0'. It should already be that way, I'm just dotting my 'i's.

    After those are done, let the scheduler run a few times and update those tables. If they are not updated correctly, then lets get on another call for early next week: Schedule a Meeting

    Kind Regards,
    Jon

  5. craigallardyce member avatar

    craigallardyce

    10 months ago

    Hello there,

    This email is in response to Case#1499: campaign and list name not syncing

    We haven't heard from you regarding the issue in a few days. To help jog your memory, here is the last comment on the ticket:

    ---

    Jon Sheppard, Oct 8, 13:47 COT

    Hello Craig,

    I am sorry not to get back to you sooner. Yes, the fix is out and on the stores, as 8.1.1. You will need to:
    1. Update to the latest version
    2. Reset your Activity Syncing
    3. Set your 'ignore_dropdown_updates' config to 0. Use the 'Advanced Configurations' guide from #2, where setting_name='ignore_dropdown_updates' and setting_value='0'. It should already be that way, I'm just dotting my 'i's.

    After those are done, let the scheduler run a few times and update those tables. If they are not updated correctly, then lets get on another call for early next week: Schedule a Meeting

    Kind Regards,

    Jon

    Let me know how I can help.

    Thanks,
    Jon
    Fanatical Labs Support

  6. craigallardyce member avatar

    craigallardyce

    10 months ago

    Hi Jon,

    Sorry, not had a chance to get on this until now. I've installed the update but no luck, uninstalled and retried but ultimately made it worse!

    I don't have access to the database and when I try to run the command from the console it doesn't seem to do anything, where should the settings name go in this command? Tried where it says "setting" before the setting value but got a 404 error.

    SUGAR.App.api.call('get',SUGAR.App.api.buildURL('SugarChimp/setting/setting_value'),{},{});

  7. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    10 months ago

    Hello Craig,

    So I've got good news. I looked at the places you were not getting Campaign names and values and found that a bug that could potentially cause your issues. I've got it addressed on this new package, for sure. Here is the download: https://www.dropbox.com/s/apxdxvfwogwx4u4/SugarChimp-8.2.0-for-Sugar8.zip?dl=0

    Your configuration items should already be correct, so if this fix does not work for you, please set us up a call with me to look at it together. You can schedule a time here:

    Schedule a Meeting

    Let me know how it goes.

    Thanks!
    Jon

  8. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    10 months ago

    Hello there,

    We haven't heard from you regarding the issue in a few days. Is there anything we can help with?

    Let me know how I can help.

    Thanks,
    Jon
    Fanatical Labs Support

  9. craigallardyce member avatar

    craigallardyce

    9 months ago

    Hi Jon,

    Installed patched on Friday and some contacts are appearing but no campaign names, I think a remote session would be ideal.

    Our trial is due to expire tomorrow, can this be extended for a few weeks while this is looked at please?

    Regards,

    Craig

  10. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    9 months ago

    Hello Craig,

    Thank you for updating me here. We can definitely extend the trial out while we address these issues. I will extend your trial out another two weeks to give us plenty of time to see this working prior to being charged. The new trial will end on Nov. 13th.

    I see you've already scheduled us a call for tomorrow, so I'm anxious to get on the call and get some logging going to see what is going on in your system. We'll get this thing figured out!

    Kind Regards,
    Jon

  11. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    9 months ago

    Hello there,

    We haven't heard from you regarding the issue in a few days. Is there anything we can help with?

    Let me know how I can help.

    Thanks,
    Jon
    Fanatical Labs Support

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  • "We do a lot of highly-segmented outbound marketing and SugarChimp is exactly what we needed. The list and field syncing are great, and it allows us to do more sophisticated campaigns that exactly target certain Lead profiles in Sugar. The SugarChimp team is also really great, and they are totally committed to our success."

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