by Fanatical Labs

Save Your Team Countless Hours. SugarChimp syncs your lists in both directions so that you can work in your preferred application. Segment and Group your MailChimp subscribers based on SugarCRM data so you can market to the right people at the right time. Fully compatible with all versions and editions of Sugar and SuiteCRM.

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#3848 - Last Ran:04/03/2018 17:0

Closed Bug? created by brad a year ago

Sugarchimp showing in process last ran 4/3/2018 can't get it to finish.

  1. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    a year ago

    Hello Brad,

    Sorry to hear that you're having issue with the plug-in. Let's start by updating your SugarChimp to the latest version. You can get that version by going to your purchases page, and opening the order for SugarChimp. You can download the .zip file ending with Sugar6. Install it into Admin > Module Loader over the previous version, without uninstalling anything. From there, see if the Scheduler gets rolling correctly. If not, we need to get a look at your Sugar logs from admin > System Settings > view logs. Send those over to me at support@sugarchimp.com if its not back up and running.

    Thanks,
    Jon

  2. brad member avatar

    brad

    about a year ago

    Sent Email

  3. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    about a year ago

    Hello Brad,

    I enjoyed working with you on our call today. We ran into multiple issues when installing our latest package. We cleared your backup tables, updated some php memory configurations and were able to install the latest version on your server. However, we are still not syncing as we've found that your SugarCRM schedulers are not running ever since the move to your new host.

    Since they have experience with the Sugar world, I'm sure they will be able to help us figure out what's going on there. Whenever your schedulers are active and running, you should be able to go to Admin > Health Status and see the queue'd updates being pushed to MailChimp. From there, you should be good to go.

    I'm going to close this case out, but don't hesitate to respond here or shoot us an email if you have any other issues.

    Kind Regards,
    Jon

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