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Save Your Team Countless Hours. SugarChimp syncs your lists in both directions so you can work in your preferred app. Segment and group your Mailchimp subscribers based on Sugar data so you can market to the right people at the right time. Compatible with all versions and editions of Sugar and SuiteCRM. Created by Fanatical Labs, 2023 SugarCRM Partner Award Winner.

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#3833 - Disable the sync of the contacts datas from MailChimp to SugarCRM

Closed General Question created by sgreze 5 years ago

Hello,

Is there a way for disabling the sync of the contacts datas from MailChimp to Sugar?

Our client has synced a list from Sugar to MailChimp, the list contained duplicated records (some target and contacts were very similar). It causes problems because MailChimp updated contacts in Sugar with wrong data from the targets. Our client would like to disable the sync of email adresses and names from MailChimp to Sugar, but keep the sync for opt out and statistics of course...

Thanks, Sylvain

Fanatical Labs Provider Affiliate
5 years ago

Hello there,

I'm happy to get that set up with you. Can you right-click on the background of your SugarChimp Health Status page and choose "Inspect". Find the Console tab, and run this command:

SUGAR.App.api.call('get',SUGAR.App.api.buildURL('SugarChimp/setting/subscriber_sync_enabled/0'),{},{});

From there, MailChimp will no longer update SugarCRM profile information, but it will update email opt outs/bounces and opens/clicks. Is there anything else I can help with for now?

Thanks, Jon

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- sgreze
  5 years ago
  
  Hello Jon,
  
  Thank you for the help, it works well. I guess if we want the sync back to the previous state we have to run SUGAR.App.api.call('get',SUGAR.App.api.buildURL('SugarChimp/setting/subscriber_sync_enabled/1'),{},{}); ?
  
  Thanks, Sylvain
  
  reply
Fanatical Labs Provider Affiliate
5 years ago

Hello Sylvain,

Glad to hear that works for you. As you said, running the command with "/1" will enable the MailChimp to Sugar record syncing.

I'll close the case out now. Don't hesitate to let us know how else we can help.

Kind Regards, Jon

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