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#3833 - Disable the sync of the contacts datas from MailChimp to SugarCRM

Closed General Question created by sgreze 8 months ago

Hello,

Is there a way for disabling the sync of the contacts datas from MailChimp to Sugar?

Our client has synced a list from Sugar to MailChimp, the list contained duplicated records (some target and contacts were very similar). It causes problems because MailChimp updated contacts in Sugar with wrong data from the targets. Our client would like to disable the sync of email adresses and names from MailChimp to Sugar, but keep the sync for opt out and statistics of course...

Thanks,
Sylvain

  1. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    8 months ago

    Hello there,

    I'm happy to get that set up with you. Can you right-click on the background of your SugarChimp Health Status page and choose "Inspect". Find the Console tab, and run this command:

    SUGAR.App.api.call('get',SUGAR.App.api.buildURL('SugarChimp/setting/subscriber_sync_enabled/0'),{},{});

    From there, MailChimp will no longer update SugarCRM profile information, but it will update email opt outs/bounces and opens/clicks. Is there anything else I can help with for now?

    Thanks,
    Jon

    • sgreze member avatar

      sgreze

      8 months ago

      Hello Jon,

      Thank you for the help, it works well.
      I guess if we want the sync back to the previous state we have to run SUGAR.App.api.call('get',SUGAR.App.api.buildURL('SugarChimp/setting/subscriber_sync_enabled/1'),{},{}); ?

      Thanks,
      Sylvain

  2. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    8 months ago

    Hello Sylvain,

    Glad to hear that works for you. As you said, running the command with "/1" will enable the MailChimp to Sugar record syncing.

    I'll close the case out now. Don't hesitate to let us know how else we can help.

    Kind Regards,
    Jon

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