by Fanatical Labs

Save Your Team Countless Hours. SugarChimp syncs your lists in both directions so that you can work in your preferred application. Segment and Group your MailChimp subscribers based on SugarCRM data so you can market to the right people at the right time. Fully compatible with all versions and editions of Sugar and SuiteCRM.

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#3782 - SuiteCRM MailChimp activities - cannot see icon for individual subscriber activity

In Progress General Question created by Aisling 9 months ago

Hi there,

I have read the documentation and have set up connectors according to: How to Setup the MailChimp Activity Dashlet in SuiteCRM, Sugar 6.5 and 6.7. However I can't see the icon on the individual contact level. I've tried changing the mapping fields to a couple of different options without success. Could you shed some light on what may be going on?

Thanks!

  1. fanatical_jon member avatar

    Jon S Provider

    9 months ago

    Hello there,

    I'm sorry for any trouble you're having with the MailChimp Connectors. They seem to be the buggiest SugarCRM feature that we work with. Sometimes they work on the first try, other times they need to be changed a few times before they work. If you've followed that guide without success, I would try changing the Connector Mappings to be set to the 'email1' or 'email address' field, depending on which module you are working with. Whenever you save the connector, go directly back into the Mappings and save the connector again. After doing that, go and run an Admin > Repair> Quick Repair and Rebuild.

    Then go back to a record and see if the icon is showing next to the Email Address field.

    Let me know if that works! If not, lets try and get on a quick screenshare to see if we can find out what's going on. You can set that up here: Schedule Suppoort Meeting

    Thanks,
    Jon

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