by Fanatical Labs

Save Your Team Countless Hours. SugarChimp syncs your lists in both directions so that you can work in your preferred application. Segment and Group your MailChimp subscribers based on SugarCRM data so you can market to the right people at the right time. Fully compatible with all versions and editions of Sugar and SuiteCRM.

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#3722 - Error when syncing target list after updating to Sugarchimp 7.11.3

Closed Bug? created by Thomson Medical Pte Ltd Verified Purchase 3 years ago

Config.php of SugarCRM got changed to 'root' after creating new list from SugarChimp to MailChimp, and file permission got changed to 660. Attempted multiple instances and issue persists.

  1. fanatical_jon member avatar

    Jon S Provider

    3 years ago

    Hello, sorry for the issue and thanks for reaching out.

    We use Sugar’s built in tools to update any necessary changes to the config.php file. We do not directly make any changes to it ourselves. My guess is your php settings are determining what user and permissions the file is getting changed to. You may want to check your php and server settings to see what permissions and user php is running as.

    Our latest version 8.0.0 actually gets away from using Sugar's config.php at all. We now store all of our config items on the config table. I recommend getting that version from your dropdown menu > Purchases page. Let me know if that makes a difference for you.

    Thanks, Jon

  2. fanatical_jon member avatar

    Jon S Provider

    3 years ago

    Hello there,

    I'm going to go ahead and close this case out. If you are still having issues or have more questions, you can respond to this case or create a new one.

    Kind Regards, Jon

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