by Fanatical Labs

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#3722 - Error when syncing target list after updating to Sugarchimp 7.11.3

Closed Bug? created by Thomson Medical Pte Ltd Verified Purchase 8 months ago

Config.php of SugarCRM got changed to 'root' after creating new list from SugarChimp to MailChimp, and file permission got changed to 660. Attempted multiple instances and issue persists.

  1. fanatical_jon member avatar

    Jon S Provider

    8 months ago

    Hello, sorry for the issue and thanks for reaching out.

    We use Sugar’s built in tools to update any necessary changes to the config.php file. We do not directly make any changes to it ourselves. My guess is your php settings are determining what user and permissions the file is getting changed to. You may want to check your php and server settings to see what permissions and user php is running as.

    Our latest version 8.0.0 actually gets away from using Sugar's config.php at all. We now store all of our config items on the config table. I recommend getting that version from your dropdown menu > Purchases page. Let me know if that makes a difference for you.

    Thanks,
    Jon

  2. fanatical_jon member avatar

    Jon S Provider

    7 months ago

    Hello there,

    I'm going to go ahead and close this case out. If you are still having issues or have more questions, you can respond to this case or create a new one.

    Kind Regards,
    Jon

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  • "We do a lot of highly-segmented outbound marketing and SugarChimp is exactly what we needed. The list and field syncing are great, and it allows us to do more sophisticated campaigns that exactly target certain Lead profiles in Sugar. The SugarChimp team is also really great, and they are totally committed to our success."

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