by Fanatical Labs

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#3713 - Confirmed Opted In and how SugarChimp passes that data to MailChimp

Closed General Question created by kristianostman Verified Purchase 9 months ago

Hi there!

I have now tested around for a while, but I do not see any clear link between Suite CRM's confirmed-opt-in and MailChimp. My environment is an upgrade from Sugar CE to current Suite CRM 7.10.5. Due to GDPR we have Confirmed Opt In in email settings. This means that Suite CRM only sends (or should send) emails to contacts marked as "confirmed-opt-in". But how is this handled by SugarChimp? As far as I have tested now all contacts with at least "opt-in" are passed to MailChimp, not only those contacts who are marked as "confirmed-opt-in". Am I missing something or is this still under development?

Of course it is not a problem if I manually put contacts with "confirmed-opt-in" to targetlists in Suite CRM, but since that is not the idea with SugarChimp I am asking... I do not neither know if MailChimp really can handle this accordingly.

  1. fanatical_jon member avatar

    Jon S Provider

    8 months ago

    Hello Kristian,

    I appreciate your input and explanation of what you need from this feature. SugarChimp currently only respects the opted out and invalid flags for email addresses, but we are looking into a solution that will work with the new SuiteCRM email address fields. For now, you will need to manually add contacts with "confirmed opted in" to your Target Lists to allow them to be passed on to MailChimp. Once we find a suitable solution for respecting the new opt-in fields, I will be sure to update this forum request.

    Let me know if you have any additional details or questions about SugarChimp and the Confirmed Opted In fields in SuiteCRM.

    Thanks!
    Jon

  2. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    8 months ago

    Hello again,

    I am following up on this case and closing it out. Let us know if we can help with anything else.

    Cheers!
    Jon

  3. kristianostman member avatar

    kristianostman Verified Purchase

    2 months ago

    Hello there! Do you have any support yet for "cofirmed opted in"? I have tried to follow this thread, but due to lack of time I have ot been able to check the status of this feature.

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