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#3709 - Automatic sync doesn't work

Closed Bug? created by Sylvain a year ago

Hello,

We use SugarChimp version 7.7.0h with SugarCRM version 7.7.0 (Build 336)

We have a "professional" licence key.

The SugarChimp scheduler is active and runs every 5 minutes.

When I create a list in sugar with a few contacts, and link it to a mailchimp list, nothing happens.
I must use the SugarChimp "Health Status" screen in order to manually synchronise the list to MailChimp.

Even after this manual sync is OK, the scheduled sync doesn't work.

  1. fanatical_jon member avatar

    Jon S Provider

    a year ago

    Hello there,

    I'm sorry for the trouble. We need to make sure that the logic hooks are firing correctly. It would also be a good idea for us to get you on the latest version of SugarChimp, as there are many bug fixes between 7.7 and the newest 8.0. Can you download the latest version from your Purchases page here, then install it into SugarCRM.

    If that does not fix the problem, then we will need to get on a call to figure out why automatic updates are not pushing across to MailChimp. You can schedule a call with us here: https://calendly.com/fanaticallabs/sugarchimp-support

    I look forward to hearing back from you.

    Kind Regards,
    Jon

  2. fanatical_jon member avatar

    Jon S Provider

    a year ago

    Hello again,

    I wanted to check up on this and see if you were able to schedule a call for us to look at it together. Has anything changed at this point?

    Thanks!
    Jon

  3. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    a year ago

    Hello again,

    I'm going to close this case out. If we can help with anything else, don't hesitate to ask.

    Cheers!
    Jon

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