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#3697 - STAT Sync Issue

Closed Bug? created by tonyguzman Verified Purchase 11 months ago

Hi,

I believe Tony Guzman had reached out last week, but we are experiencing a few issues with our Sugarchimp integration:
1. There's a sync issue, and the plan name isn't pulling into sugar for new.
2. Mailchimp is cleaning extremely active users (ie: five star ratings, no bounces in the activity log, on multiple newsletters) from our lists. This is hugely problematic for us, and we believe it might actually be something happening on the Sugar end, being pushed into Mailchimp. Could you please confirm? I can provide a user account that's experiencing this issue if you'd like.

Please include corey.taylor@statnews.com and tony.guzman@statnews.com on your response.

Thanks,
Casey

  1. fanatical_jon member avatar

    Jon S Provider

    11 months ago

    Hello Casey,

    I am sorry for any trouble that could've happened regarding the cleans and bounces. I have access to your MailChimp Account, so I looked there to see what could be going on. I'm going to respond via email so that I can add both of you to the conversation, otherwise only Tony would receive these responses. We can continue the conversation there and I will update the case accordingly.

    Thanks,
    Jon

  2. fanatical_jon member avatar

    Jon S Provider

    9 months ago

    Hello Tony and Corey,

    I'm going to close this case out on our forums, as we are continuing our conversation via email as we wait on a response from SugarCRM regarding the indexes as they currently stand.

    Thanks,
    Jon

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