#3636 - Module configuration options
One of our clients is encountering an issue with the module. This is not due speciffically to the module, but is linked more to the way the client identifies contacts in Sugar. In this case, contact emails are not unique, and more than one contact can share an email adress. They have installed SugarChimp and after the first sync have realised that they have multiple contacts with the same first and last name. After checking the documentation, this is the standard of SugarChimp that updates the first and last name when syncing. Seeing that this poses a problem for our client, we have found some information about configuration options that can be deployed so that the first and last name are not updated by SugarChimp. This is the SQL query we passed to deploy the configuration : UPDATE config SET value=0 WHERE category='sugarchimp' AND name='webhook_profile_enabled'.
The client has confirmed that the contacts are no longer updated, which is good, however the "clics" are not registered either. As the email adress is the identifier for SugarChimp I "assume" that the connector is not capable to identify the correct contact to update.
The question is, is there a configuration, or is there a posibility that the "clics" are updated, but the first and last name are not when syncing?
Kind regards, Synolia Support