by Fanatical Labs

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#3619 - Sugar Contacts Not Syncing to Mailchimp

Closed Bug? created by Invera Corp Verified Purchase a year ago

Today I added some new contacts in Sugar and they do not sync to Mailchimp.
Have not had this issue after using for 2+ years.
Please advise. Thanks.

  1. fanatical_jon member avatar

    Jon S Provider

    a year ago

    Hello there,

    Thank you for informing us of the problem. I'm glad to help figure out what could be going wrong. Can you send over your SugarCRM logs to support@sugarchimp.com along with a screenshot of your Health Status page from admin > Health Status (in the SugarChimp Section). You can get your sugarcrm logs by going to admin > diagnostic tools > execute diagnostic and download. You will need to extract just the .log file to send over, as our mail client will block the entire .zip file.

    We will figure out what's going on.

    Thanks!
    Jon

  2. rayv member avatar

    Invera Corp Verified Purchase

    a year ago

    Note: the emails I tried to sync end in 'nps.cc', I ended up adding them manually to MailChimp.

  3. fanatical_jon member avatar

    Jon S Provider

    a year ago

    If nothing shows in the logs and health status, then we can jump on a quick screenshare to see what could be going wrong with those email addresses. We have some good logs that show us what data we send over to MailChimp and rather or not it is accepted.

    Thanks,
    Jon

  4. rayv member avatar

    Invera Corp Verified Purchase

    a year ago

    Just emailed those to you, thanks

  5. fanatical_jon member avatar

    Jon S Provider

    a year ago

    Hi Justice,

    I looked over the files you've sent and do not see any issues with the sync. The logs are clean. Let's do this: Go to your Health Status page, then change the url ending in "/health-status" to "/adminbatches". Then, show some of your recent batches that we've sent across and look for any that show an error. If you find one, send download it and send it over to me as well.

    I have a feeling we'll find the error in there for these email addresses.

    Thanks,
    Jon

  6. rayv member avatar

    Invera Corp Verified Purchase

    a year ago

    Sent those over to you, thanks

  7. fanatical_jon member avatar

    Jon S Provider

    a year ago

    Hello again,

    I have looked through those batch calls and I am finding this error: "Please provide a valid email address." Unfortunately, these batches do not show which email address caused the error. If you believe something bigger is causing a problem, we can schedule a call to test this together here: https://calendly.com/fanaticallabs/sugarchimp-support

    Otherwise, I think we can chalk the issue up to MailChimp not liking that email address from their api, for whatever reason. Let me know what you think.

    Kind Regards,
    Jon

  8. rayv member avatar

    Invera Corp Verified Purchase

    a year ago

    I tried adding another 100 contacts to 2 lists and they did not sync.
    Just sent a few more logs with errors attached, see anything different there?
    Thanks.

  9. fanatical_jon member avatar

    Jon S Provider

    a year ago

    Hello,

    I have looked through those logs and there are minimal records there that are showing errors. Let's schedule a call for us to look at everything together on your system. It could be a number of things causing the sync to go wrong, and I want to get you back up and running as quickly as possible. Can you find a time for us to have a meeting here: https://calendly.com/fanaticallabs/sugarchimp-support

    I look forward to getting you all fixed up.

    Kind Regards,
    Jon

  10. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    a year ago

    Hello Justice,

    We were able to get on a call and find that the records who were not syncing across were marked as opted out inside of SugarCRM. Once that issue was fixed, the sync worked as expected.

    If you need any help opting many records in at a time, don't hesitate to reach out and we'll help you get that fixed up. I'm going to go ahead and close this case out for now.

    Best Regards,
    Jon

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