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#3545 - Mail Chimp Causing invalid emails in contacts?

Closed Bug? created by news Verified Purchase a year ago

Version 7.7.9
Sugar Version 6.5.24 (Build 509)
It seems we're having an issue where contacts from SugarChimp are showing as invalid in contacts. Not sure what to do to fix it. Our DBA can flip them to valid in the database but I'd like to resolve the root of the problem

  1. fanatical_jon member avatar

    Jon S Provider

    a year ago

    Hello there,

    I'm sorry to hear about your issue with the integration. The first thing I would like to do is get you on a newer version of SugarChimp. We just released SugarChimp 7.11, which you can download from your purchases page on the main dropdown. Upload and install it into Sugar through admin > Module Loader. You do not need to uninstall the previous version.

    From there, can we setup a call to look at how your Contacts are getting marked as invalid? SugarChimp can set email addresses as invalid whenever someone in MailChimp unsubscribes from a list. This could also happen if lists are synced to a Target List and then deleted in MailChimp. Either way, we need to figure out how it's happening to make sure it doesn't happen again. You can schedule a call with us here: https://calendly.com/fanaticallabs/sugarchimp-support

    I look forward to talking with you soon.

    Thanks,
    Jon

    • news member avatar

      news Verified Purchase

      a year ago

      Thanks Jon, I haven't had a chance to dive in yet but I will be soon. Thanks for the advice.

      -Brian

  2. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    a year ago

    Hello again,

    I'm just checking in to see if you were able to setup a time for us to meet to look at the invalid Contacts error. Were you able to find the root of the issue, or are you still interested in jumping on a call to check it out? Let me know if I can help with anything else in the meantime.

    Thanks,
    Jon

  3. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    a year ago

    Hi Brian,

    I'm going to go ahead and close this case out now. If you still need us to look at this deeper, feel free to setup that meeting from the link above and I'll be happy to hop on a call and look at this together. Let me know if there is anything else I can help with.

    Thanks,
    Jon

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