by Fanatical Labs

Save Your Team Countless Hours. SugarChimp syncs your lists in both directions so that you can work in your preferred application. Segment and Group your MailChimp subscribers based on SugarCRM data so you can market to the right people at the right time. Fully compatible with all versions and editions of Sugar and SuiteCRM.

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#3454 - Invalid Package

Closed Installation created by parkafm Verified Purchase a year ago

Hi,

I'm trying to upload your SugarChimp-7.9.4-for-Sugar6.zip package into our installation of SugarCRM Community Edition 6.5.26 via the Module Loader and I'm getting Invalid Package error message bounced back at me.

Do you have any thoughts on what could be causing this?

Thanks,
Gerald

  1. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    a year ago

    Hello Gerald,

    I apologize for the installation troubles. Where do you get the invalid package error? Is it during the upload process or the installation process? Can you email support@sugarchimp.com and attach your SugarCRM error logs to see if there are any clues there? Did you see any logs on screen during the installation process?

    Whatever it is, we'll get you fixed up quick.

    Thanks!
    Jon

  2. gerald1 member avatar

    parkafm Verified Purchase

    a year ago

    Hi Jon,

    Thanks for checking in. I was running into the invalid package error as I went to Admin → Developer Tools → Module Loader. There were no logs on screen other than generic text that I had uploaded an Invalid Package. However, we did end up getting a SugarChimp up and running with the aid of a third-party contractor—I'm sure I'll be able to get the fix from him soon.

    For now, we can close out this ticket. We'll be revisiting purchasing a license once our evaluation is over.

    Regards,
    Gerald

  3. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    a year ago

    Hello Gerald,

    Thanks for letting me know. If you have anything else come up, don't hesitate to reach out.

    Cheers!
    Jon

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