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#3402 - Sugar scheduler is running but SugarChimp and SmartList have never run

Closed Installation created by SuperEd Verified Purchase 5 years ago

Hi support team,

We have installed SugarChimp successfully. Activated cron and it's running. However, SugarChimp and SmartList are marked as "Has not run yet" in the SugarChimp Health Status. Can you please advise?

Cheers, Alex

  1. chad member avatar

    Chad Hutchins Verified Purchase

    5 years ago

    Hi Alex, thanks for giving this a good try first. This is something we can definitely help with.

    If you go to Sugar > Admin > Schedulers, click on any of the schedulers that say they run "as often as possible". On the bottom half of the page, do they show to have run history? Or is it empty?

    This is the best way to know if the out-of-the-box schedulers are running. If they are, then it may be something SugarChimp specific. If they are not, it's likely a system issue. Either an error in the cronjob or maybe a Sugar file permissions issue.

    Let me know what you find. Thanks!

  2. fanatical_jon member avatar

    Jon S Provider

    5 years ago

    Hello Alex,

    I just wanted to follow up on your cron issue. Are any of those cron jobs running at this point?

    Thanks! Jon

  3. fanatical_jon member avatar

    Jon S Provider

    5 years ago

    Hello again,

    I'm going to close this case out for now. Let us know if anything else pops up that we can help with.

    Cheers! Jon

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