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#3400 - Uninstall Breaks Sugar

Closed Installation created by Kimo Yoshida a year ago

Hi,

We were able to install SugarChimp, setup and use the trial version but decided not to purchase. When we uninstalled, Sugar fails to load. When I look at my Apache logs, this is what I see.

Got error 'PHP message: PHP Warning: include(custom/metadata/sugarchimpactivity_MetaData.php): failed to open stream: No such file or directory in /opt/bitnami/apps/sugar/htdocs/custom/application/Ext/TableDictionary/tabledictionary.ext.php on line 40
PHP message: PHP Warning: include(): Failed opening 'custom/metadata/sugarchimpactivity_MetaData.php' for inclusion (include_path='/opt/bitnami/apps/sugar/htdocs:/opt/bitnami/apps/sugar/htdocs/vendor:.:/opt/bitnami/php/lib/php:/opt/bitnami/frameworks/smarty/libs') in /opt/bitnami/apps/sugar/htdocs/custom/application/Ext/TableDictionary/tabledictionary.ext.php on line 40
PHP message: PHP Fatal error: sugar_file_put_contents_atomic() : fatal rename failure '/opt/bitnami/apps/sugar/htdocs/cache/modules/EmailAddresses/tempich37O' -> 'cache/modules/EmailAddresses/EmailAddressvardefs.php' in /opt/bitnami/apps/sugar/htdocs/include/utils/sugar_file_utils.php on line 174'

Can you guys please help. Thanks!

-Kimo Yoshida

  1. jason member avatar

    jason Verified Purchase

    a year ago

    Hello Kimo,

    Thought I'd lend a hand here until the SugarChimp folks can reply. We've seen this happen from time to time and it's usually due to a permissions restriction that caused the uninstall not to work correctly.

    To fix it in this case edit /custom/application/Ext/TableDictionary/tabledictionary.ext.php and remove that sugarchimpactivity_MetaData.php line. That should be line 40.

    Then go to /custom/Extension/application/Ext/TableDictionary and remove any files that look to be from SugarChimp.

    Finally, go to Admin->Repair and run the Quick Repair and Rebuild.

    Hope this helps!
    Jason Eggers
    SugarOutfitters

  2. kimoyoshida member avatar

    Kimo Yoshida

    a year ago

    Thanks Jason,

    I have followed your instructions. Unfortunately I cannot build and repair since Sugar does not load. Thanks again.

    -Kimo

    • jason member avatar

      jason Verified Purchase

      a year ago

      Are you still receiving the same error since removing that problematic line?

  3. jason member avatar

    jason Verified Purchase

    a year ago

    Hello Kimo,

    I see that Bitnami is helping you the rest of the way with the non-SugarChimp related issues. For now I'll close this case out. Feel free to follow up here as needed.

    Cheers,
    -Jason

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