by Fanatical Labs

Save Your Team Countless Hours. SugarChimp syncs your lists in both directions so you can work in your preferred app. Segment and group your Mailchimp subscribers based on Sugar data so you can market to the right people at the right time. Compatible with all versions and editions of Sugar and SuiteCRM.

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#3400 - Uninstall Breaks Sugar

Closed Installation created by Kimo Yoshida 4 years ago


We were able to install SugarChimp, setup and use the trial version but decided not to purchase. When we uninstalled, Sugar fails to load. When I look at my Apache logs, this is what I see.

Got error 'PHP message: PHP Warning: include(custom/metadata/sugarchimpactivity_MetaData.php): failed to open stream: No such file or directory in /opt/bitnami/apps/sugar/htdocs/custom/application/Ext/TableDictionary/tabledictionary.ext.php on line 40 PHP message: PHP Warning: include(): Failed opening 'custom/metadata/sugarchimpactivity_MetaData.php' for inclusion (include_path='/opt/bitnami/apps/sugar/htdocs:/opt/bitnami/apps/sugar/htdocs/vendor:.:/opt/bitnami/php/lib/php:/opt/bitnami/frameworks/smarty/libs') in /opt/bitnami/apps/sugar/htdocs/custom/application/Ext/TableDictionary/tabledictionary.ext.php on line 40 PHP message: PHP Fatal error: sugar_file_put_contents_atomic() : fatal rename failure '/opt/bitnami/apps/sugar/htdocs/cache/modules/EmailAddresses/tempich37O' -> 'cache/modules/EmailAddresses/EmailAddressvardefs.php' in /opt/bitnami/apps/sugar/htdocs/include/utils/sugar_file_utils.php on line 174'

Can you guys please help. Thanks!

-Kimo Yoshida

  1. jason member avatar

    jason Verified Purchase

    4 years ago

    Hello Kimo,

    Thought I'd lend a hand here until the SugarChimp folks can reply. We've seen this happen from time to time and it's usually due to a permissions restriction that caused the uninstall not to work correctly.

    To fix it in this case edit /custom/application/Ext/TableDictionary/tabledictionary.ext.php and remove that sugarchimpactivity_MetaData.php line. That should be line 40.

    Then go to /custom/Extension/application/Ext/TableDictionary and remove any files that look to be from SugarChimp.

    Finally, go to Admin->Repair and run the Quick Repair and Rebuild.

    Hope this helps! Jason Eggers SugarOutfitters

  2. kimoyoshida member avatar

    Kimo Yoshida

    4 years ago

    Thanks Jason,

    I have followed your instructions. Unfortunately I cannot build and repair since Sugar does not load. Thanks again.


    • jason member avatar

      jason Verified Purchase

      4 years ago

      Are you still receiving the same error since removing that problematic line?

  3. jason member avatar

    jason Verified Purchase

    4 years ago

    Hello Kimo,

    I see that Bitnami is helping you the rest of the way with the non-SugarChimp related issues. For now I'll close this case out. Feel free to follow up here as needed.

    Cheers, -Jason

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