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#3324 - Cannot Merge Accounts in Sugar CRM - Sugar says it's SugarChimp causing the problme

Closed Bug? created by jvernon13 4 years ago

please see the below reply from Sugar support regarding the problem I have merging Accounts in Sugar:

Thank you for contacting SugarCRM Support. I created a clone of your instance and disabled the SugarChimp module, since I noticed that appearing in the error message in the screenshot you provided. Once I had done that, I was able to successfully merge two accounts without seeing the error.

The problem, therefore, is with the implementation of SugarChimp and that needs to be addressed.

Please let me know if I can be of any further help in this matter.

Best regards,
John Howells
Technical Support Engineer less

  1. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    4 years ago


    I'm sorry to hear about the issue. The first thing to try, would be to update to the latest version of SugarChimp. If you go to your Purchases Page, you can find your SugarChimp order, which will have the latest package downloads. Follow this guide to get your Sugar instance on the latest SugarChimp package: User Guide (yellow section before "Let's get started!"

    Let me know if that addresses the issue. If not, we will need to continue troubleshooting. The quickest way to do that, would be to allow us to have access to a clone environment so we can debug on our own. If that is possible, we would need to coordinate through email as these forums are public. Otherwise, we will need to get on a call to figure out what error is causing the Accounts merging to fail.

    I look forward to hearing back from you.

    Best Regards,

  2. robin1 member avatar

    robin1 Verified Purchase

    4 years ago

    That worked. Thank you!

  3. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    4 years ago

    Great news.

    Sorry for the trouble with that, but glad it's working now. Let me know if you need anything else going forward!

    Best Regards,

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