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#3280 - Change recipient of "Heads up! SugarChimp Sync Failed" email notifications

Closed General Question created by Evolution Marketing Verified Purchase a year ago

Hi Support,

We have a client using SugarChimp, however for some reason we receive email notifications when their sync has failed, rather than it going to them directly.

I am unsure of where we would update this, can you please advise?

Cheers
Jared Dalrymple
Evolution Marketing Services.

  1. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    a year ago

    Hello Jared,

    We use the default crm admin email whenever we install the plug-in. However, it is saved as a configuration setting, and can be adjusted directly in the database or through the browser console in Sugar 7. The database update is:

    UPDATE config SET value='' WHERE category like 'sugarchimp' AND name = 'erroremail'

    Or through the browser console, you'll just need to copy and paste this:

    SUGAR.App.api.call('get',SUGAR.App.api.buildURL('SugarChimp/setting/erroremail/'),{},{});

    Be sure to replace the pieces with whatever email address you would like to receive our error messages.
    Let me know how that turns out.

    Thanks,
    Jon

    • fanaticallabs member avatar

      Fanatical Labs Provider Affiliate

      a year ago

      Hello Jared,

      Markdown distorted those responses. Let me try again:

      sql:
      UPDATE config SET value='replaceme@domain.com' WHERE category like 'sugarchimp' AND name = 'erroremail'

      browser console:
      SUGAR.App.api.call('get',SUGAR.App.api.buildURL('SugarChimp/setting/erroremail/replaceme@domain.com'),{},{});

      Hope that clears it up.

      Best Regards,
      Jon

  2. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    a year ago

    Hello Jared,

    Can you confirm that everything has been updated on your side? Is there anything else I can help with?

    Thanks,
    Jon

  3. Darren_Flood member avatar

    Evolution Marketing Verified Purchase

    a year ago

    Hi Jon,

    I spoke with our client today, and sent through the browser console command.
    It appears to have executed successfully, so now I am just monitoring to ensure that the change is made.

    Cheers
    Jared

  4. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    a year ago

    That's great, Jared.

    I was able to speak with Christopher with WorkPlace yesterday about some other issues and resolve those as well. We did not verify that the erroremail config was correct on the call, but if the console command executed, then I'm sure you're all set up. I'll close this case out, but don't hesitate to let me know if you have any more issues with it.

    Cheers!
    Jon

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