by Fanatical Labs

Save Your Team Countless Hours. SugarChimp syncs your lists in both directions so you can work in your preferred app. Segment and group your Mailchimp subscribers based on Sugar data so you can market to the right people at the right time. Compatible with all versions and editions of Sugar and SuiteCRM.

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#3266 - SugarChimp install issue

Closed Installation created by eddysiu 4 years ago

We tried install Sugarchimp to Suite CRM Version 7.8.2. All processes were installed sucessfully and no error. After installation, we click into SugarChimp Configuration, system shows "Error 500, page is not working". Does anything we need to config for the server? Please help.

  1. chad member avatar

    Chad Hutchins Verified Purchase

    4 years ago

    @Eddy can you please go to your web server and check the php error logs? When you receive a 500 error, it usually indicates a php error has occurred. That should tell us the reason it is not working and we will be able to address it from there.

    Let us know what you find, thanks.

    • eddysiu member avatar

      eddysiu

      4 years ago

      @ chad, thanks for your help. We checked the php log, it says php file is missing.

      [Tue Aug 22 09:20:54.161758 2017] [:error] [pid 12429] [client 202.85.62.60:21524] PHP Fatal error: require_once(): Failed opening required 'modules/SmartList/includes/classes/SmartList/Logger.php' (include_path='/var/www/html/scrm/include/HTMLPurifier/standalone:/var/www/html/scrm/include/..:.:/usr/share/pear:/usr/share/php') in /var/www/html/scrm/modules/SmartList/includes/classes/SmartList/Helper.php on line 13

  2. eddysiu member avatar

    eddysiu

    4 years ago

    We found the installation error, it was missing file. And the file is not in the install package. please help

    [Mon Aug 21 17:07:17.503250 2017] [:error] [pid 8728] [client 202.85.62.60:7482] PHP Warning: require_once(modules/SmartList/includes/classes/SmartList/Setting.php): failed to open stream: No such file or directory in /var/www/html/scrm/cache/upgrades/temp/XAN5UU/scripts/post_install.php on line 579, referer: http://xxxxxxxxxx/suitecrm/index.php?module=Administration&view=module&action=UpgradeWizard_prepare

  3. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    4 years ago

    Hello Eddy,

    Can you email the package that you are trying to install to support@sugarchimp.com? It's strange that the file is not in there. Can you try to download the latest package from the store, should be version 7.9.2j. Upload that one, and attempt the installation again and let me know what you find.

    Thanks, Jon

    • fanaticallabs member avatar

      Fanatical Labs Provider Affiliate

      4 years ago

      Hello again Eddy,

      Thank you for your email. I've noticed that since that time you have been able to download the latest package and install it successfully in Sugar now. Are you good to go at this point?

      I'm not exactly sure why that initial package does not contain all of the correct files, but it is something we will watch out for in the future. I appreciate you taking the time to notify us of your issue and work through the possible causes. Let me know if you are still having issues.

      Thanks, Jon

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