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#3203 - Syncing MailChimp Groups into Sugar Multi Select Field

Closed Feature created by lfolkerts Verified Purchase a year ago

Hello,

You said it was tricky, and I'm find that to be the case: I have 1 master list in MailChimp and I have 3 groups setup in that list. I have installed the SugarChimp module and linked our Sugar 7 cloud with our MailChimp account via API. When I sync the two, I am getting all the information I need except the groups being carried over into a new custom multi-select field in Sugar.

I found your hidden "/#SugarChimp/layout/adminbatches" page in another case, and when I click the "Show" button on the latest MailChimp to Sugar sync record, no Errors are records.

What other info can I provide to help you troubleshoot?

  1. fanatical_jon member avatar

    Jon S Provider

    a year ago

    Hello,

    Glad you're moving along! We'll get it figured out. For background, you've got the Group setup in MailChimp with data in it, and you've got the multi-select field in Sugar 7. Is the field mapping already setup? Where is the data living currently? Have you queued a resync from the Health Status to see if that does the trick for you?

    Let me know what you find and we can go from there.

    Thanks,
    Jon

    • tvogel1 member avatar

      lfolkerts Verified Purchase

      a year ago

      • Groups setup in MailChimp: Check
      • Multi-Select Field in Sugar 7: Check
      • Fielding Mapping Set up: Check
      • Group Data Currently lives in MailChimp... trying to port it over to Sugar and have two way editing for Customer Service to make changes to email lists directly in Sugar.•
      • Yes, Health Status sync was run to no avail.

      Thank you!

  2. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    a year ago

    Alright, perfect. That should give us a good baseline for getting things rolling. Can you schedule a call for us at your convenience here: Schedule a Meeting

    We'll dig to the bottom of it and get you setup.

    Cheers!
    Jon

  3. fanatical_jon member avatar

    Jon S Provider

    a year ago

    Hello Tim,

    It's been a few days and I wanted to follow up with you here to see if you were able to compare reports and see anything missing that you had expected. Is everything good to go now?

    Thanks,
    Jon

  4. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    a year ago

    Hello again, Tim.

    I'm going to go ahead and close this case out. Let us know if you need anything else.

    Cheers!
    Jon

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