by Fanatical Labs

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#3125 - One way sync

Closed General Question created by cparsley Verified Purchase a year ago

Is it possible to only sync merge fields from SugarCRM to MailChimp? I get that unsubscribes need to come from MailChimp to SugarCRM, but is there any way to stop MailChimp from syncing and overwriting merge field data?

We have an issue where multiple people will share an email address. Sync causes the names of contacts in SugarCRM to change to the last person with that email address synced over to MailChimp.

I've currently turned off all syncing via field mapping ... but also noticed that information is NOT pushed from SugarCRM to MailChimp either. Is there a setting somewhere I an adjust so that the sync ONLY pushes data from SugarCRM and pulls in unsubscribe and other MailChimp activity to SugarCRM?

Thanks,

Clint

  1. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    a year ago

    Hello Clint,

    You've got it. There is a setting that stops updates coming from MailChimp into Sugar. This setting is the 'subscriber_sync_enabled' and needs to be set to false. There is no easy way to do it through the sugar interface, but you can use the browser console or directly in the database. The query to update the setting is:

    UPDATE config SET value=0 WHERE category LIKE 'sugarchimp' AND name='subscriber_sync_enabled'
    
  2. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    a year ago

    If you do not have database access, I can help you change the setting through the browser console.

    Thanks,
    Jon

  3. cparsley member avatar

    cparsley Verified Purchase

    a year ago

    Thanks Jon,

    I've updated the config table ... just to be clear ... with it set at 0 SugarChimp will simply push all SugarCRM fields mapped to a merge field and also bring in MailChimp Activity (for dashlets) along updating our opt outs via the unsubscribes for a given list?

    Thanks,

    Clint

  4. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    a year ago

    Hello Clint,

    That’s correct. Essentially we’ve just turned off profile updates from MailChimp. But that also includes anywhere that we might go grab information in MailChimp and overwrite Sugar data with it. Activities and unsubscribes will still transfer the way they are supposed to. I'm going to go ahead and close this case out. Respond here if you have any trouble with that setting and I'll reopen the case.

    Cheers!
    Jon

    • cparsley member avatar

      cparsley Verified Purchase

      a year ago

      Awesome ... thanks for your help Jon!

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  • "We do a lot of highly-segmented outbound marketing and SugarChimp is exactly what we needed. The list and field syncing are great, and it allows us to do more sophisticated campaigns that exactly target certain Lead profiles in Sugar. The SugarChimp team is also really great, and they are totally committed to our success."

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