by Fanatical Labs

Save Your Team Countless Hours. SugarChimp syncs your lists in both directions so that you can work in your preferred application. Segment and Group your MailChimp subscribers based on SugarCRM data so you can market to the right people at the right time. Fully compatible with all versions and editions of Sugar and SuiteCRM.

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#3122 - Proxy setting is ignored in validation step

Closed Bug? created by planb-techteam Verified Purchase a year ago

Sugar sits behind a proxy and the proxy settings are set correctly in the system settings for Sugar. I can make requests from the machine using a test PHP script, but it continually fails for SugarChimp. Looking at the code for the license validation, the proxy settings are never used in the cURL request.

How do we use SugarChimp behind a proxy then?

  1. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    a year ago

    Hello Lucas,

    Thanks for looking into that issue. I have not tested using the proxy on outbound requests, as the majority of our clients use the reverse proxy for inbound requests and just directly open access to MailChimp and SugarOutfitters. With that being said, we should definitely support proxy settings on our outbound calls. I will look at our cURL requests and make any adjustments necessary to accommodate your proxy settings.

    Thanks again, I'll get back to you shortly with my findings.

    Jon

  2. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    a year ago

    Hello Lucas,

    I just wanted to let you know that we're working on getting our code updated to php7 compatibility and are including the proxy fix into the update. It should not be much longer as we're testing the php7 updates now. As soon as we have the new package ready, I'll give you an update here with a link to download your new package. Thanks for your patience.

    Kind Regards,
    Jon

  3. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    a year ago

    Hello Lucas,

    I'd like to get on a call with you to ensure that our code updates will correctly address your server needs. I would like to have access to your server on the call so that we can directly edit the necessary files on the server to see them working properly. From there, we will get the update into our general product and install that one into your system so that SugarChimp is upgrade safe in the future.

    We can certainly hold off on the call until we've got our general release product ready for installation, it may just be another week out. If you want to get on a call, we can schedule one here: https://calendly.com/fanaticallabs/sugarchimp-support

    I appreciate your patience as we figured out what needed to be done. I'm looking forward to getting you fixed up soon.

    Thanks,
    Jon

  4. lucasdejong48 member avatar

    planb-techteam Verified Purchase

    a year ago

    Thank you for your help with this Jon. I am coordinating with our team and will try to schedule a call for the near future. Thanks again!

  5. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    a year ago

    Hello guys,

    just going to close this circle here. We were able to get the outbound proxy working and addressed in the 7.9.1 release of SugarChimp via the outbound proxy config setting. We've got our training setup, so I'm looking forward to getting to the fun and time-saving aspects of the integration soon! I'm going to close this case out now.

    Cheers!
    Jon

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