SugarChimp

Save Your Team Countless Hours. SugarChimp syncs your lists in both directions so you can work in your preferred app. Segment and group your Mailchimp subscribers based on Sugar data so you can market to the right people at the right time. Compatible with all versions and editions of Sugar and SuiteCRM. Created by Fanatical Labs, 2023 SugarCRM Partner Award Winner.

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#3104 - Config.php file permissions change

Closed Bug? created by cparsley Verified Purchase 6 years ago

After installing SugarChimp, running Quick Repair & Rebuild all seemed fine. Lists were syncing without issues. This morning though my config.php file had root permissions and site was unreachable till permissions where updated.

I also noticed this on occasion when testing on our dev server, but chalked it up to our dev server may have some issues of it's own. I installed SugarChimp on our production servers last night, ran Quick Repair & Rebuild, synced a list and confirmed contacts mail chimp activity was present within dashlet.

On dev servers, I noticed this happened a few times, but did not notice a time of day type of pattern.

Thanks,

Clint

Fanatical Labs Provider Affiliate
6 years ago

Hello Clint,

Thanks for reaching out. That is very strange. I'm not sure how our installation could be changing the permissions on your Sugar config.php. Even more interesting is that it sounds like it is happening repetitively. The only SugarChimp processes that are running constantly are the schedulers and webhooks, which wouldn't have any way of touching your server permissions.

I have never heard of anything like this occurring. Something you could do is to try and narrow down when the permissions change is happening and see if you can line anything up in the sugar logs that corresponds with the issue. Let us know if you find anything SugarChimp related in your search.

Thanks, Jon

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cparsley Verified Purchase
6 years ago

Thanks Jon,

I would agree that it's quite strange ... log files was the first place I looked and found nothing in them in the time frame permissions where changed.

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Fanatical Labs Provider Affiliate
6 years ago

Hello Clint,

I wanted to follow up here, is there any change in status of the weird permissions issue?

Regards, Jon

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- cparsley Verified Purchase
  6 years ago
  
  Thanks for the follow up ... we haven't experienced the issue again. Appreciate you following up.
  
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Fanatical Labs Provider Affiliate
6 years ago

Thanks for letting me know, Clint. Strange issue, indeed. I'll go ahead and close this case out for now. If anything comes up with the integration or you have any specific questions, don't hesitate to reach back out.

Best Regards, Jon

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