by Fanatical Labs

Save Your Team Countless Hours. SugarChimp syncs your lists in both directions so that you can work in your preferred application. Segment and Group your MailChimp subscribers based on SugarCRM data so you can market to the right people at the right time. Fully compatible with all versions and editions of Sugar and SuiteCRM.

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#3068 - Target lists no longer syncing

Closed Bug? created by jsabol Verified Purchase a year ago

One of my Mail Chimp lists has synced improperly. I have confirmed SugarChimp's health status, and have forced a manual sync, but the list is pulling incorrect contacts, and is failing to pull the contacts' first names.

  1. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    a year ago

    Hello there,

    Sorry for the trouble syncing. That is very strange indeed. I believe it would be quickest for us to get on a call and look at what is going on with the sync. I'm confident we'll be able to find out what is causing the errant behavior. Can you schedule us a call here: https://calendly.com/fanaticallabs/sugarchimp-support

    We can figure out where to go from there. I look forward to working with you.

    Thanks,
    Jon

  2. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    a year ago

    Hello,

    I was wondering if you had an update here. How are things going, were you able to schedule a support call?

    Thanks,
    Jon

    • smobley member avatar

      jsabol Verified Purchase

      a year ago

      Hi Jon - this case can be closed. The support call was cancelled because we discovered that our problem was with a SugarCRM report, not SugarChimp. Thanks for checking in.

  3. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    a year ago

    Great to hear. Let us know if you need anything else.

    Thanks!
    Jon

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