by Fanatical Labs

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#3068 - Target lists no longer syncing

Closed Bug? created by jsabol 5 years ago

One of my Mail Chimp lists has synced improperly. I have confirmed SugarChimp's health status, and have forced a manual sync, but the list is pulling incorrect contacts, and is failing to pull the contacts' first names.

  1. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    5 years ago

    Hello there,

    Sorry for the trouble syncing. That is very strange indeed. I believe it would be quickest for us to get on a call and look at what is going on with the sync. I'm confident we'll be able to find out what is causing the errant behavior. Can you schedule us a call here: https://calendly.com/fanaticallabs/sugarchimp-support

    We can figure out where to go from there. I look forward to working with you.

    Thanks, Jon

  2. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    5 years ago

    Hello,

    I was wondering if you had an update here. How are things going, were you able to schedule a support call?

    Thanks, Jon

    • smobley member avatar

      jsabol

      5 years ago

      Hi Jon - this case can be closed. The support call was cancelled because we discovered that our problem was with a SugarCRM report, not SugarChimp. Thanks for checking in.

  3. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    5 years ago

    Great to hear. Let us know if you need anything else.

    Thanks! Jon

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