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#3062 - New Contacts not being added from Sugar to Chimp
Our newsletter editor reported to me that new contacts in Sugar have not been showing up in MailChimp, and he checked and saw that contacts have not been added to MailChimp via API in quite some time.
We previously had problems with sync not running correctly, which was resolved in a previous support thread and was due mostly to my misunderstanding of how the scheduler worked and setting it up wrong. This current issue was something we thought was a result of that, but it doesn't seem to have resolved even though the sync operation appears from the health check to be working correctly now.
Here’s my notes from my testing:
a. Confirmed health status of SugarChimp was okay
b. Manually initiated sync Sugar to MailChimp
c. Waited for sync to complete
a. Added three new contacts that were not already on list (new leads from Web Leads module that I hadn’t converted yet)
i. REMOVED FOR PRIVACY (new)
ii. REMOVED FOR PRIVACY (new)
iii. REMOVED FOR PRIVACY (new)
iv. Plus one that was in there that was a merge so it’s a good control case – REMOVED FOR PRIVACY (existing)
C) CHECKING & ADDING
a. Confirmed after sync that (new) contacts were not in MailChimp but (existing) was
b. Verified that (new) contacts were not in current Target List.
c. Re-ran reports & linked reports to target list
d. Verified that (new) contacts were on updated Target List.
e. Verified that (new) contacts still were not in MailChimp
D) RESYNC & RECHECK
a. SugarChimp Health Check showed 1 list and 3 targets/leads/contacts pending to MailChimp, just like it should since I just added 3 contacts to the Target List
b. Waited for sync to complete (using scheduler, not manual)
c. Checked for new contacts in MailChimp. FAIL. (new) contacts are not in MailChimp
d. Manual full resync initiated from Sugar to Chimp
e. Waited for sync to complete
f. Checked again for (new) contacts in MailChimp. FAIL again.
g. Checked again approx. 24 hours later having let plenty of opportunities for scheduler syncs to complete repeatedly. Still FAIL.
a. In spite of sync apparently successfully completing according to health check & scheduler logs, new data is not actually being pushed over from Sugar to MailChimp.