by Fanatical Labs

Save Your Team Countless Hours. SugarChimp syncs your lists in both directions so you can work in your preferred app. Segment and group your Mailchimp subscribers based on Sugar data so you can market to the right people at the right time. Compatible with all versions and editions of Sugar and SuiteCRM. Created by Fanatical Labs, 2023 SugarCRM Partner Award Winner.

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#3043 - Issues uninstalling SugarChimp

Closed Bug? created by jgalasso 6 years ago

I'm trying to uninstall SugarChimp. I'm currently on Sugar 7.8.2.0 release. The uninstall appears to work correctly and I did not receive any error messages during the uninstall process. I should mention that when I did the uninstall I selected the option Do Not Remove Tables. After the uninstall finished I ran Quick Repair and Rebuild. This finished with no errors.

Here is my problem; the Sugar Contact module and the Sugar Lead module will not load and display any data on my screen. When I click on those module names nothing happens. My screen is blank. I tried refreshing my screen for the Lead and Contact module and that did not solve my problem.

So any suggestions on how to fix this?

Thanks Joe

  1. jgalasso member avatar

    jgalasso

    6 years ago

    You can close this case as I fixed my problem.

    After uninstalling SugarChimp I was having a compatibility problem with a new product from SugarCRM’s code named Mach 1. This product is in beta stage and the product apparently makes changes to the Sugar Lead and Contact module when you install it in your Sugar instance. Here is what I did to solve my problem; I successfully reinstalled MailChimp, then I successfully uninstalled Mach 1, ran a test and I was able to access the Sugar Lead and Contact module, then I successfully uninstalled MailChimp and ran a test and I was able to access the Sugar Lead and Contact module. All appears to be working okay.

    I hope this information is helpful to you and you may want to contact your Sugar tech support point person for addition information.

  2. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    6 years ago

    Hello Joe,

    Glad you were able to get it uninstalled successfully. It will be good for our records to know what was needed to fix the issue as these forums are public. Inevitably someone will run into this issue further.

    Thanks again, Jon

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  • "We do a lot of highly-segmented outbound marketing and SugarChimp is exactly what we needed. The list and field syncing are great, and it allows us to do more sophisticated campaigns that exactly target certain Lead profiles in Sugar. The SugarChimp team is also really great, and they are totally committed to our success."

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