by Fanatical Labs

Save Your Team Countless Hours. SugarChimp syncs your lists in both directions so that you can work in your preferred application. Segment and Group your MailChimp subscribers based on SugarCRM data so you can market to the right people at the right time. Fully compatible with all versions and editions of Sugar and SuiteCRM.

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#2940 - Error msg

Closed Installation created by accounting10 a year ago

We tried to install a module and we are getting this error "Fatal error: Class 'Fanatical\Core\v1a\Logger' not found in /home/vesup/public_html/modules/SugarChimp/includes/classes/SugarChimp/Logger.php on line 17" What does it mean and how do we fix it?

  1. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    a year ago

    Hello,

    There are a couple of issue that could be causing your error. My initial guess is that the files were not installed properly in your SugarCRM due to permissions on the server. There is a great script we recommend for anyone hosting their own SugarCRM instance: http://shanedowling.com/sugarcrm-permissions-script

    Once that script is run on the server, you should be able to install SugarChimp and not run into this error. However, if you are still running this error, then it's possible that you are still running a php version prior to 5.3. That is the minimal compatible version of php with SugarChimp.

    Let me know what you find.

    Thanks,
    Jon

  2. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    a year ago

    Hello,

    I just wanted to add a note here that we've been communicating and working on your server to figure out why the installation is not working. Your team is currently working to setup the test instance so that we can run the installation and see what we get. In the meantime, we've pushed your trial back so that you are not charged prior to testing the integration. Once we have the test instance, we'll be able to know more on the issue and get it resolved.

    Thanks,
    Jon

  3. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    a year ago

    Client was never able to get test environment setup to debug the issues. We've cancelled the trial for the time being until they are able to dedicate more resources to fixing server issues. Closing this case out for now.

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  • "We do a lot of highly-segmented outbound marketing and SugarChimp is exactly what we needed. The list and field syncing are great, and it allows us to do more sophisticated campaigns that exactly target certain Lead profiles in Sugar. The SugarChimp team is also really great, and they are totally committed to our success."

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