by Fanatical Labs

Save Your Team Countless Hours. SugarChimp syncs your lists in both directions so you can work in your preferred app. Segment and group your Mailchimp subscribers based on Sugar data so you can market to the right people at the right time. Compatible with all versions and editions of Sugar and SuiteCRM.

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#2908 - Unable to sync lists

Closed Installation created by peter6 5 years ago

I am able to make it to step 4 of installation but stops at "Loading SmartList Settings . . ."

  1. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    5 years ago

    Hello Peter,

    Sorry for the trouble. Will you go to admin > Repair > Quick Repair and Rebuild. After the repair, will you go to Admin > Health Status and change the logging level to 'debug'. Then go back to our SugarChimp Configuration page and revalidate your license and API keys (steps 2 and 3). You will be warned about changing API keys, but continue through it. Let me know if that clears up the issue or if you're still getting stuck.

    Thanks, Jon

    • peter6 member avatar

      peter6

      5 years ago

      Thank you. That appears to have been the fix I needed.

  2. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    5 years ago

    Hello Peter,

    Glad to hear it's working. Sugar is very fickle with new modules, and sometimes just requires that Quick Repair and Rebuild. Thanks for letting us know you were having issues. I'll go ahead and close this case out for now, but if anything else comes up, don't hesitate to reach out.

    Thanks, Jon

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