by Fanatical Labs

Save Your Team Countless Hours. SugarChimp syncs your lists in both directions so that you can work in your preferred application. Segment and Group your MailChimp subscribers based on SugarCRM data so you can market to the right people at the right time. Fully compatible with all versions and editions of Sugar and SuiteCRM.

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#2878 - Urgent: How to enable Sugar sync?

Closed General Question created by Credaris 2 years ago

Hi.

I am trying to sync SugarCRM Contact with Mailchimp and getting this message:
MailChimp to Sugar Syncing is Disabled. Contact SugarChimp Support to enable.

Can you please tell me how can i contact SugarChimp support or you can help me sync between Sugar and Mailchimp.
looking forward.

Thank you.

  1. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    2 years ago

    Hello there,

    You have reached SugarChimp Support here. However, I'm unable to pull up your purchase information based on your account. Could you please email your license key from SugarChimp to me at support@sugarchimp.com so I can get more information about the current state of the integration. These forums are public, so please do not put your license key here.

    Thanks!
    Jon

  2. Credaris member avatar

    Credaris

    2 years ago

    Hi,

    Thank you for your reply.
    I have sent an email on support@sugarchimp.com.

    looking Forward.

  3. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    2 years ago

    Hello,

    Thanks for getting that to us, I can see your account now. So, it seems that our plug-in did not install completely in your crm. If you go to admin > Module Loader, is SugarChimp showing as installed in the top portion or is it still in the bottom section?

    If it is not showing as installed, can you try to install it again, and take a screenshot of the logs during the installation so we can see where it's getting stuck? Let me know what you find.

    Thanks,
    Jon

  4. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    a year ago

    Hello,

    I'm going to go ahead and close this case out now. Let me know if you have any more questions about the integration!

    Thanks!
    Jon

This case is public. Please leave out any sensitive information such as URLs, passwords, etc.
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