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#2870 - installation of SugarChimp 7.8 stops working at 80%

Closed Installation created by jgalasso 2 years ago

I'm having trouble upgrading to SugarChimp 7.8, installation stops working at 80% while working on rebuilding table disctionay, can you help resolve?

  1. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    2 years ago

    Hello,

    Sorry for the trouble installing the update. I'm glad to help you out. In order for us to figure out exactly what's going on, we'll need to get a few more details from you. First, can you go pull the Sugar logs from admin > System Settings > 'View Log' (or Configure Log, link down at the bottom). Then, select 'Mark Point'. After that, go and retry the installation of SugarChimp. If possible, take a screenshot of the entire installation logs so we can see what gets done. After it's clearly done, go back to your Logs and choose 'Refresh from Mark'. It should populate with all of the logs for the installation.

    Copy and paste that entire page into a .txt file and email it to support@sugarchimp.com along with the screenshot if you were able to get it. I'll be able to look through and see if we can discovery what's holding up the installation. I look forward to hearing back from you.

    Thanks,
    Jon

    • jgalasso member avatar

      jgalasso

      2 years ago

      Hi Jon,

      I'll collect the information you requested and send all info to you. I'll wait until the end of business day today for my Sugar users to finish their daily work. I should have all info to you in a few hours.

      Thanks for your help
               Joe

  2. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    2 years ago

    Hello Joe,

    Thanks for getting us the information. We found an issue in that package that was addressed in our new version. You should be able to download it directly from your purchases page. Let us know if you have any more trouble. I'm going to close this case out for now.

    Thanks,
    Jon

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  • "SugarChimp is working great. We're able to sync all of our lists and subscriber fields between MailChimp and SugarCRM. SugarChimp Support also did a great job supporting us as we were setting everything up."

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