by Fanatical Labs

Save Your Team Countless Hours. SugarChimp syncs your lists in both directions so that you can work in your preferred application. Segment and Group your MailChimp subscribers based on SugarCRM data so you can market to the right people at the right time. Fully compatible with all versions and editions of Sugar and SuiteCRM.

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#2791 - New Sugar contacts not being synced to MailChimp Master List

Closed General Question created by info63 Verified Purchase 2 years ago

Hi, I'm new to Sugar and SugarChimp - don't know if I'm doing the sync wrong - but my least is going down and never up - and my new contacts are not adding.

Thanks
Helen
helenl@acrovision.co.uk
0845 337 0250

  1. info63 member avatar

    info63 Verified Purchase

    2 years ago

    I mean list!

  2. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    2 years ago

    Hello Helen,

    Thanks for letting us know, I'm happy to help get your lists syncing. First, we need to update to the newest SugarChimp version. Here on your Account dropdown menu, the second option is Purchases. Go there, and find your Order for SugarChimp. When you click on the correct order, you will find download links for the latest SugarChimp releases. Choose the download that matches your SugarCRM version.

    Now, in Sugar go to Admin > Module Loader and upload/install the .zip file. There is no need to uninstall the previous version. After this is done, it’s best to go ahead and do a quick repair and rebuild. Go back to Admin > Repair > Quick Repair and Rebuild (top item). After doing that, can you send over a screenshot of your Health Status page from Admin > Health Status (in the SugarChimp section) to support@sugarchimp.com.

    Let me know if you have any questions while going through that process. I look forward to hearing back from you.

    Kind Regards,
    Jon

    • info63 member avatar

      info63 Verified Purchase

      2 years ago

      HI, I've sent the mail as requested.
      Best wishes
      Helen

  3. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    2 years ago

    Thanks for sending the screeshot. I see your have a great number of lists set to sync to MailChimp. While that is OK, I recommend unsetting any syncing to old lists that you are no longer using. You can do that by going to the Target List in Sugar and changing the dropdown option for 'MailChimp List' to blank. Then save that list, and it will no longer be sending data to MailChimp.

    Could you also send me another screenshot of the top of that Health Status page? I'm looking for information on the version number, scheduler, and pending to MailChimp numbers. That will help me to get an idea of the current state of the integration.

    Thanks!

    • info63 member avatar

      info63 Verified Purchase

      2 years ago

      Hi I've sent email with the second screenshot.

      I've also taken some old lists out of the syncing list.

      Thanks
      Helen

  4. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    2 years ago

    Hello Helen,

    It seems that your installation to the latest version of SugarChimp did not work. For the quickest results, can we schedule a call to do a screenshare of your Sugar so that I can debug the installation? You can setup a support call with us here: Setup Support Call

    I apologize for the trouble, but I look forward to getting on a call and fixing your system. Let me know if you are unable to schedule a call or have any other issues.

    Thanks,
    Jon

  5. info63 member avatar

    info63 Verified Purchase

    2 years ago

    Hi Jon, I've scheduled a call for tomorrow. Looking forward to having it all working again!

  6. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    2 years ago

    Thanks Helen,

    I've just updated the invitation to include the credentials for joining the meeting tomorrow. I will talk with you soon.

  7. info63 member avatar

    info63 Verified Purchase

    2 years ago

    Hi Jon

    Good to talk to you yesterday, I can do a call on Monday, anytime 9am to 11am your time.

    Below are some email addresses for some of the people I have identified as missing from the Master List.

    Best wishes
    Helen

  8. info63 member avatar

    info63 Verified Purchase

    2 years ago

    Jon, from what I am suspecting, I don't think this has worked properly since 14 April 2016.

  9. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    2 years ago

    Hello Helen,

    I apologize for the delay in getting back to you. Today has already been booked up for me, but I'm happy to set something up for tomorrow. I'm going to go ahead and schedule you in my first time slot and send over an invitation. If you cannot meet tomorrow at that time, let me know and we'll adjust it accordingly.

    Thanks,
    Jon

  10. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    2 years ago

    Hello Helen,

    We were able to get on a call and find out why the lists weren't syncing as expected. Sugar is only showing about 3k good email address on Contacts, which is why that many are getting into MailChimp, instead of the entire list of 5k. I'm going to close this case out for now. Let us know if you need anything else in the future!

    Thanks,
    Jon

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